Вакансии Osome: работа в IT и digital

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices. We're looking for more bright minds who'd love to change the world by solving complex problems.

About the role:

As Product Analyst – Intelligence, you’ll help Osome understand how well our AI-powered features and agents perform, where they fall short, and how they improve customer and operational outcomes.

You’ll partner with Product, Engineering, and Operations to turn product usage, AI outputs, and human feedback into clear recommendations. Your work will span product analytics, AI evaluation, and experimentation, using our data stack: dbt, BigQuery, Spectacles, and Looker.

What you'll do:

• Define and track metrics for AI-powered features, including adoption, task completion, output accuracy, human intervention, response time, and cost per completed task.

• Analyse AI outputs, product usage, and user feedback to identify failure patterns, explain changes in performance, and recommend improvements to the Intelligence team.

• Build and maintain dashboards in Looker to monitor AI quality, customer experience, and operational impact, including time saved, rework, and escalations.

• Partner with Product and Engineering to define tracking events, validate instrumentation, and maintain reliable datasets that connect AI activity to product and business outcomes.

• Work with domain experts to build and maintain evaluation datasets, scoring criteria, and human-review processes; check that automated evaluation scores reflect real-world quality.

• Design and analyse experiments to compare changes to prompts, models, and workflows, measuring quality improvements alongside cost, speed, and customer outcomes.

• Communicate findings clearly and help the team define launch criteria, monitor performance after release, and prioritise opportunities for reliable automation.

Who you are:

• A degree in a quantitative discipline, or equivalent practical experience in analytics.

• Proven experience in product analytics or a similar analytical role, with examples of insights that influenced product decisions.

• Advanced SQL skills and experience working with complex datasets, data quality checks, and BI dashboards.

• Strong grounding in statistics and experimentation, including defining success metrics, interpreting results, and explaining uncertainty.

• Ability to turn ambiguous product questions into measurable analyses and communicate practical recommendations to technical and non-technical stakeholders.

• Familiarity with AI/LLM products and their evaluation challenges, including variable outputs, incorrect answers, and the need for human review.

Nice to have:

• Python skills for data analysis, working with APIs, or automating evaluation workflows.

• Hands-on experience analysing AI-powered features, building evaluation datasets, or using LLM evaluation and observability tools.

• Experience with dbt, BigQuery, Looker, Amplitude, or similar tools.

• Experience in fintech, accounting, or operational automation, and handling sensitive data responsibly.

Osome is redefining the "back office" for the next generation of global entrepreneurs. We are the AI Company Management Platform for global founders, simplifying the complex coordination of incorporation, accounting, compliance and financial administration across markets.

As we diversify our growth engine beyond paid media, we are investing in our partner ecosystem as a scalable distribution channel. We are creating the Partner Marketing Manager role to build and shape this motion from the ground up. While not inheriting a mature playbook, you will have strong foundations to build on, including our live Channel & Referral Partner programmes, partner marketplace and dashboard.

Working alongside Partnerships, Growth and Lifecycle Marketing, you will turn signed partners into productive, revenue-generating channels. While commercial relationship ownership remains with the Partnerships team, you will own how partners are activated, enabled, and marketed with and through. Your mission is to grow partner-sourced clients and revenue, improve acquisition efficiency, and establish the attribution needed to measure the programme properly.

How we will measure success:

• Establish the partner marketing measurement framework within your first 90 days, including funnel mechanics, attribution definitions, dashboards and performance baselines.

• Grow partner-sourced clients, qualified pipeline and revenue against targets agreed once the baseline is established.

• Improve the cost per SQL, cost per acquired client, and ultimately the LTV: CAC ratio from partner channels - relative to paid acquisition - without compromising lead quality.

• Increase the proportion of signed partners that become active, productive and repeatable sources of customer acquisition.

• Create a clear test-and-learn roadmap that identifies which partner types, propositions and activation tactics deliver the strongest commercial return.

What does the role do on a day-to-day basis:

• Build the partner marketing strategy, operating model and roadmap along with the Partnerships, Product marketing and Growth marketing teams.

• Develop joint go-to-market and activation plans for strategic partners after they are signed by the Partnerships team.

• Work across functions to develop propositions, activation kits, landing pages, email journeys, webinars, events, case studies and sales materials partners need to generate demand.

• Design referral, cross-sell, post-incorporation and lifecycle campaigns across relevant customer journeys with Growth and Lifecycle Marketing.

• Manage MDF and campaign budgets, build business cases, and report clearly on spend, pipeline, revenue and ROI.

• Equip Sales teams with the messaging, tools and performance insights needed to activate and leverage partner offers effectively.

• Translate partner feedback and performance data into improvements to propositions, campaigns and the wider partner programme.

Who you are:

• 6-8 years of B2B marketing experience, including substantial hands-on experience in partner, channel or alliance marketing.

• Direct ownership of partner or channel marketing programmes, with evidence of building or scaling the motion rather than only supporting individual campaigns.

• A track record of partner programmes that delivered measurable pipeline, revenue, customer acquisition or product adoption.

• Strong integrated campaign skills across digital, content, lifecycle, events and sales enablement, with the willingness to execute as well as set direction.

• Experience defining funnel metrics, building attribution or reporting, and using performance data to make commercial decisions.

• Experience managing partner stakeholders, cross-functional teams, campaign budgets and MDF end to end.

• Fintech, SaaS, financial services or SMB experience is preferred; experience across Singapore, Hong Kong or other international markets is an advantage.

Our Benefits

• Multi-cultural environment to enhance your global perspective.

• Learning opportunities and mentorship from peers and leaders.

• An agile working model focused on goals and performance.

• Hybrid working arrangement.

• Office laptop and other equipment provided.

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.

Osome is redefining the "back office" for the next generation of UAE entrepreneurs. As our Marketing Lead for the UAE, you will be the primary engine of our regional growth. This is a high-autonomy role requiring a rare "full-stack" marketer: someone who can draft a 12-month strategy on Monday and execute a high-converting LinkedIn ad campaign on Tuesday.

You will own the entire funnel—from the moment a founder thinks about incorporating in a Free Zone to the day they become a long-term accounting client. You’ll leverage digital precision, lifecycle automation, and high-impact field marketing to make Osome the "default" choice for UAE SMEs

What to expect:

• You’ll handle real client accounts, not dummy data

• Accuracy matters — mistakes don’t hide for long

• You’ll communicate with clients and internal teams regularly

If you want to build confidence, judgement, and ownership, it will be.

Responsibilities (how we will measure success):

• Accelerating Pipeline and Revenue impact by defining & executing demand generation programs

• LTV/CAC Ratio for Field and Partner-sourced customers;

• Leads to Sales Qualified Leads (SQLs) Conversion Rate

• Brand Authority: Ensure the Osome brand speaks the language of the UAE—both literally and culturally, positioning us as a local expert with global tech.

• Full-Funnel Lifecycle Ownership: Architect the transition from Curious Lead to Active Client using data-driven nurture sequences that reduce sales friction.

• Strategic Partner Marketing: Identify and activate partnerships with Free Zones, banks (e.g., Wio, Emirates NBD), and accelerators to create "bundled" growth opportunities.

• Go-To-Market (GTM) for Local Features: Lead the launch of UAE-specific product updates, such as Corporate Tax filing modules or localized VAT tools.

• Strong understanding of the Fractional / freelancer market

• Partner with internal teams and digital marketing CoE for creating and rolling out demand gen campaigns needed for local market activation

• Thought Leadership & Advocacy: Build a community of founders around Osome through education-first content that solves real problems
  

What you'll do:

• Revenue impact: Generate, nurture, qualify and track prospects through mid to low-funnel marketing programs

• Integrated programs: Plan and execute acquisition programs through digital channels, organic/content, influencer partnerships, branded & third-party event sponsorships

• Audience first: Think audience first, in designing messaging/content/value proposition across touchpoints

• Local Strategy & Positioning: Tailor Osome’s global value proposition to the specific nuances of the UAE market (Mainland vs. Free Zone, Corporate Tax compliance, and bilingual requirements).

• Omnichannel Growth: Build an integrated engine across Digital, Social, Content, Field and Lifecycle marketing that captures high-intent founders.

• Lifecycle & Retention: Design automated "Founder Journeys" that nurture leads through the complex decision-making process of business setup and financial management.

• Field & Community Marketing: Represent Osome at key UAE startup hubs (Hub71, DIFC, ADGM) and host intimate, education-led events for founders.

• Market Penetration & CAC Mastery: Own the regional P&L for marketing, optimizing Customer Acquisition Cost (CAC) while scaling lead volume across the UAE.

• Closed loop assessment: Track, measure, and report effectiveness of regional marketing programs against KPIs, including pipeline contribution, lead generation, and sales velocity

• Collaborate closely with Sales teams to optimize investments in hyper targeted engagement

• Take ownership, plan early, communicate proactively, seek help when needed from cross-functional teams and stakeholders

• Inspire cross-functional teams by demonstrating the value of field & partner marketing collaboration.
  

Key competencies for this role:

• Strategic Nuance (UAE Specifics): The candidate must understand that marketing to a founder in DIFC (financial focus) is fundamentally different from marketing to a trader in JAFZA (logistics focus).

• Digital & Lifecycle "Hands-on" Depth: The ideal candidate knows how to set up an A/B test in Meta platforms, build a drip campaign in HubSpot, and understand the "Headless" SEO implications of a site like Osome's; all this while being able to select and activate hyper-targeted events on on-ground activation.

• Data-Driven Agility: The ability to move from "I think" to "The data shows." They must be fluent in attribution modeling and customer lifetime value (LTV) calculations.

• Exceptional collaboration skills, with a proven history of deeply aligning marketing outputs with measurable Sales objectives and KPIs

• Proven track record of integrated marketing programs that drive new customer acquisition and pipeline growth

• Strong understanding of the Fractional / freelancer market in UAE and outside; preference will be given to someone who’s played a fractional role in their career

• Startup mentality with a bias for action and the ability to thrive in a fast-paced environment

• Excellent communication, collaboration, and project management capabilities

• Scrappy nature in building program content to serve identified target segments

Who you are:

• 6-8 years of field and partner marketing experience in SaaS/Tech/Event management agencies

• Experience working in both digital and in-person event environments, with a deep understanding of how to integrate event experiences into the buyer's journey

• Experience in owning growth marketing, performance marketing and other marketing functions for the region

You’ll leave this role better than you started. That’s the goal.

Osome grows alongside you, but we already have a few perks:

• The opportunity to join a goal-driven startup with big ambitions

• An open, inclusive working environment, with founders deeply-rooted in the startup space

• An agile working model focused on goals and performance

• International environment with diverse culture

• Competitive remuneration package

• Remote-first and flexible working arrangements

• Flexible medical benefits scheme

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.

What to expect:

• You’ll handle real client accounts, not dummy data

• Accuracy matters — mistakes don’t hide for long

• You’ll communicate with clients and internal teams regularly

If you want to build confidence, judgement, and ownership, it will be.

What you'll do:

• Hire, lead, and mentor an engineering team, providing guidance, feedback, and career development opportunities.

• Ensure team alignment with company goals, translating business needs into clear technical objectives.

• Drive team execution and delivery, ensuring high-quality, timely releases through agile methodologies.

• Develop and enforce best engineering practices, maintaining high standards in code quality, architecture, and scalability.

• Support and optimize team workflows, identifying bottlenecks and improving engineering processes.

• Foster a strong engineering culture, promoting collaboration, accountability, and continuous improvement.

• Collaborate with product managers and stakeholders, ensuring technical solutions align with business priorities.

• Oversee system design and implementation, ensuring maintainability, security, and performance.

• Ensure team adherence to DevOps and CI/CD best practices, reducing friction in deployment and releases.

• Monitor and optimize team performance, balancing speed, quality, and technical debt management.

Who you are:

• 3+ years experience as an engineering manager leading teams of 3 or more people.

• Ability to understand business needs and translate them into technical requirements.

• Strong proficiency in JavaScript, with TypeScript experience preferred. Familiarity with newer ECMAScript specifications.

• Solid understanding of React (with hooks), Node.js (Koa or Express), and PostgreSQL.

• Strong architectural skills, including an understanding of modular design, microservices, and Domain-Driven Design (DDD).

• Experience in designing and implementing RESTful and WebSocket APIs.

• Experience in building Authentication and Authorization system with Standard Protocols, RBAC, and Access Token Management.

• Knowledge of security principles, including API security, encryption, and authentication.

• Proficiency with Linux command line tools.

• Familiarity with version control systems like Git, including branching strategies, feature toggles, and CI/CD principles.

• Experience with cloud services (preferably AWS), including Lambda, SQS/SNS, RDS, S3, IAM, CloudWatch, CloudFormation, EC2, and API Gateway.

• Strong knowledge of unit testing, end-to-end testing, and Test-Driven Development (TDD) principles.

You’ll leave this role better than you started. That’s the goal.

Our Benefits

• Multi-cultural environment to enhance your global perspective.

• Learning opportunities and mentorship from peers and leaders.

• An agile working model focused on goals and performance.

• Remote working arrangement.

• Office laptop will be provided.

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.

What to expect:

Accounting in Osome runs as two domain teams. Core team owns the automation and ledger logic behind the numbers. Whilst this team, Experience, owns everything client- and agent-facing across the whole journey — bookkeeping, accounts review, and tax filing. That covers the transactions page, document chasers, bookkeeping and tax validation UX, and the agent tooling behind all of it.

This is the work behind reducing ticket volume and turnaround time end-to-end, and a direct expression of our broader product bet that the best support ticket is the one that never gets opened. You'll be designing for two audiences at once — client and agent/ops — who need to move in lockstep.

Here's the glance of the role:

• You'd own: client portals, agent interfaces, and the communication workflows connecting them, spanning the full client and agent journey from bookkeeping through accounts review to tax filing.

• You'd work with: 2+ dedicated engineers to start, shared design and analytics.

• The problem to solve: get bookkeeping and tax questions resolved in a structured UI, not a chat thread, and get there without hiding the humans.

What you'll do:

• Own the roadmap, priorities, and delivery for client portals, agent interfaces, and the communication workflows connecting them, across bookkeeping, accounts review, and tax filing.

• Redesign core workflows — bookkeeping validation, accounts review, tax document collection and filing status — to cut effort for clients and agents together, not one at the expense of the other.

• Work with analytics to define the metrics that matter (ticket volume, resolution time, adoption of self-serve flows), get dashboards built, and use them to drive what's next.

• Prototype cheaply before committing engineering time — a mocked flow, a quick test — to validate an idea before it's a sprint.

• Partner closely with Bookkeeping, Accounting, Tax, and Audit ops — internal operations adoption of what teams ship is a huge part of success at Osome.

• Work with design to run qualitative and quantitative research — client interviews, agent shadowing, A/B tests — to keep the roadmap grounded in real behavior.

• Represent this team's priorities to senior stakeholders, including saying no and getting stakeholders to agree with the reasoning.

• As the team grows, mentor and eventually help manage other PMs.

Who you are:

Evaluated against our PM capability framework at the Senior PM bar:

• Strategic impact: you can define and drive a multi-quarter strategy against an ambiguous, company-level goal, and own the roadmap that follows from it.

• Domain ownership: you own the business outcome for the whole bookkeeping-through-tax journey, deep enough, fast enough, to be a credible domain expert within two quarters.

• Collaboration: you can drive consensus with senior stakeholders who have conflicting goals, and say no to one without them feeling steamrolled.

• Problem-solving: you map ambiguous, system-level problems rather than reach for the first plausible fix.

• Execution: you ship complex, cross-functional work reliably, prototyping to de-risk before committing engineering time.

• AI-literacy: you're a hands-on AI user beyond prompting: comfortable prototyping flows with AI coding tools, wiring up quick automations, and building enough of a feel for where AI-driven bots and interfaces actually fail to make a real call on what's trustworthy to ship.

• Leadership — ready to mentor at least one other PM as the team grows.

What you bring

• A track record of making good calls under ambiguity, not just executing a well-defined brief.

• Evidence you've built something from scratch; a prototype, an internal tool, a side project without waiting for someone else to spec it first.

• Bookkeeping, accounting, or close-process literacy from product experience in this space, a finance/accounting background, or deep, demonstrable self-study.

• Comfort owning a wide surface area rather than one narrow slice; this scope spans bookkeeping through tax, which is one of the broadest scopes in Osome today.

• A track record designing workflows for two audiences at once (client-facing and internal/ops-facing), with measurable reductions in support burden or manual effort.

• SQL or equivalent data fluency.

• Good UX intuition and fluency working closely with product designers.

• Curiosity about exactly why an agent or client gets stuck with the willingness to dig as deep as necessary to uncover root causes.

Our Benefits

• Multi-cultural environment to enhance your global perspective.

• Learning opportunities and mentorship from peers and leaders.

• Flexible working arrangement.

• An agile working model focused on goals and performance.
  

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.

What to expect:

Accounting in Osome runs as two domain teams. This team, Core, owns the automation and ledger logic behind the numbers: reconciliation, tax computation logic, the ledger itself, and the architecture behind how financial statements get generated. Experience owns everything client- and agent-facing across the whole journey — bookkeeping, accounts review, and tax filing.

When we build agent-native access to the ledger and expand our MCP, it will sit here too. This is a systems and architecture-heavy PM role: you'll need to get hands-on enough with data flows, matching logic, and statement structure to work with engineers to make educated architectural calls.

This is the work behind reducing ticket volume and turnaround time end-to-end, and a direct expression of our broader product bet that the best support ticket is the one that never gets opened. You'll be designing for two audiences at once — client and agent/ops — who need to move in lockstep.

Here's the glance of the role:

• You'd own: reconciliation, tax computation logic, our proprietary ledger, financial-statement architecture, and agent-native access to the ledger.

• You'd work with: 2+ dedicated engineers to start, shared design and analytics.

• The problem to solve: we've taken big steps towards automation, now it comes to making larger leaps.

What you'll do:

• Own the roadmap, priorities, and delivery for reconciliation and ledger/close logic end-to-end.

• Partner daily with engineers to shape how automation gets evaluated, where it's trustworthy enough to run unsupervised, and where a human-in-the-loop stays the right design.

• Define the metrics that actually matter here; coverage vs. accuracy trade-offs, not just delivery counts, get them tracked, and use them to decide what's next.

• Prototype cheaply before committing engineering time; a script, a quick model test, a mocked data flow to test an idea before it's a sprint.

• Partner closely with Bookkeeping, Accounting, Tax, and Audit ops, internal operations adoption of what teams ship is a huge part of success at Osome.

• Represent this team's priorities to senior stakeholders, including saying no and getting stakeholders to agree with the reasoning.

• As the team grows, mentor and eventually help manage other PMs.

Who you are:

Evaluated against our PM capability framework at the Senior PM bar:

• Strategic impact: you can define and drive a multi-quarter strategy against an ambiguous, company-level goal, and own the roadmap that follows from it.

• Domain ownership: you own the business outcome for reconciliation and ledger work, deep enough, fast enough, to be a credible domain expert within two quarters.

• Problem-solving: you map ambiguous, system-level problems rather than reach for the first plausible fix.

• Execution: you ship complex, cross-functional work reliably, prototyping to de-risk before committing engineering time.

• AI-literacy: you're a hands-on AI user beyond prompting: comfortable prototyping with AI coding tools, running your own quick model or evaluation tests, and building enough of a feel for failure modes to make a real call on what's trustworthy.

• Leadership: ready to mentor at least one other PM as the team grows.

What you bring

• A track record of making good calls under ambiguity, not just executing a well-defined brief.

• Evidence you've built something from scratch; a prototype, an internal tool, a side project without waiting for someone else to spec it first.

• Bookkeeping, accounting, or close-process literacy, from product experience in this space, a finance/accounting background, or deep, demonstrable self-study.

• Comfort partnering closely with engineers on automation- or model-driven work: coverage vs. accuracy trade-offs, evaluation methodology, knowing where full automation isn't trustworthy enough to ship unsupervised yet.

• SQL or equivalent data fluency.

• Prior exposure to ledger, tax, or financial-reporting systems specifically.

• Curiosity about how reconciliation and matching logic work under the hood.

Our Benefits

• Multi-cultural environment to enhance your global perspective.

• Learning opportunities and mentorship from peers and leaders.

• Flexible working arrangement.

• An agile working model focused on goals and performance.

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.

What to expect:

Intelligence builds the AI capabilities no single team at Osome should carry alone, and helps every other team ship AI well. It works in three modes. It owns cross-cutting capability. It enables product teams by pairing with their engineers, so the pattern transfers and the team runs it afterwards. It incubates only by exception: building inside another team's area when that team has no capacity, always with a written hand-back plan.

This is a hands-on PM role. You'll find problems by talking to end users, dig into the data in BigQuery and Postgres to prioritise, prototype cheaply before committing engineering effort, and ship small fixes yourself. You'll also be the team's main liaison with Operations.

At a glance

• You'd own: client and agent assistants (e.g. Maria, our client-facing bot, and the workflows it runs), document and accounting intelligence (e.g. document recognition, AI accounts review, our XBRL agent), and the shared AI foundation (evaluation and safety, memory, Osome MCP and model choices).

• You'd work with: five engineers, plus shared design and an analyst. Product teams across Osome and our operations teams are your customers.

• The problem to solve: AI is spreading across our teams faster than shared standards are. Your job is to stop every team reinventing evaluation, safety and memory, while our core AI products keep improving quarter on quarter.

What you'll do:

• Own the Intelligence roadmap, OKRs and delivery, with two or three big bets each quarter. You make the prioritisation calls, own the business outcome behind the backlog, and write the release notes when things ship.

• Set the evaluation bar for AI across Osome: eval datasets, confidence thresholds, human-review sampling and go/no-go gates.

• With our Security team, set the safety and data-handling bar for AI across Osome: escalation rules, pre-action checks on agents, fail-open vs fail-closed behaviour, privacy and retention, client data isolation, and provider governance (e.g. zero data retention agreements).

• Define the success metrics for each AI product before it ships, then keep checking the data yourself after launch to see whether it's working. Brief the analyst on what to build, and review the result. Use that evidence to make model and provider calls, e.g. benchmark a new model against our own labelled documents before switching.

• Break epics into clear stories and tasks that engineers can pick up without a meeting. Pair with product teams' engineers to build AI features, and define what "successfully handed over" means.

• Be the team's liaison with Operations: run training and feedback rounds, collect baseline data, and drive adoption until the AI version beats the manual process.

• Run a small research track: test new techniques and approaches (e.g. retrieval, memory or agent patterns) on our own problems, and write up what we should adopt and what we should skip.

• Represent this team's priorities to senior stakeholders.

• As the team grows, mentor other PMs and help manage them.

Who you are:

Evaluated against our PM capability framework. At the Senior PM level, that means:

• Strategic impact: you can define and drive a strategy spanning 12 months or more for a platform-style team whose customers are other teams, tied to a company-level goal such as gross margin.

• Domain ownership: you own the OKRs, roadmap and business outcome of a complex, ambiguous, cross-functional area. You understand applied LLM/ML products deeply (evaluation, retrieval, memory, agent safety), and can become credible in our accounting and operations domain within two quarters.

• Collaboration: you drive high adoption of new tools with operations teams, including the processes needed to run them. You build consensus among senior leaders with conflicting goals, and you can say no while leaving the stakeholder feeling heard.

• Problem-solving: you map ambiguous, system-level problems, and know when a rule, a classifier or an LLM is the right tool.

• Execution: you reliably ship complex, cross-functional launches involving Operations and other product teams. You prototype to de-risk before committing engineering time, and you spot risks early.

• AI-literacy: hands-on well beyond prompting. You build prototypes and ship small PRs with AI coding tools, build eval datasets and run model experiments, read traces, and judge where models fail.

• Leadership: you shape direction across teams you don't manage, improve how the team works, and are ready to mentor at least one other PM as a player-coach.

What you bring

• AI/ML features shipped to production, with quality measured after launch (accuracy, coverage, deflection).

• Experience building evaluation datasets and running model experiments: thresholds, go/no-go gates, human-in-the-loop decisions, and reading traces in an observability tool (we use Langfuse) to see where models fail.

• Experience shipping AI features that handle sensitive or financial data, and deciding when they should escalate to a human or stop.

• Daily use of AI coding tools (e.g. Claude Code, Codex, Cursor) to read code and ship small changes.

• Strong SQL. You can pick the right metrics for a product and explain what you need to an analyst. Data modelling is not required.

• Experience working directly with operations teams: running training, collecting feedback, and proving time saved against a manual baseline.

• A track record of good calls under ambiguity, and of checking afterwards whether they were right.

• (Nice to have) Setting company-wide safety and data-handling rules for AI: fail-open vs fail-closed policies, privacy and retention, and client data isolation, including knowing when a new AI vendor needs a security review before it sees any data.

• (Nice to have) Bookkeeping or accounting literacy: enough double-entry, chart-of-accounts and GST/VAT knowledge to judge whether an AI accounts review or document check is right. Either a qualification or hands-on bookkeeping experience counts.

• (Nice to have) Document AI/OCR in production: classifying or extracting invoices, bank statements and receipts, and the trade-offs between coverage, accuracy, confidence thresholds and cost.

• (Nice to have) Agentic systems or MCP in production: agents or tools that take real actions, with permissions, human approval steps and multi-step evaluation.

Our Benefits

• Multi-cultural environment to enhance your global perspective.

• Learning opportunities and mentorship from peers and leaders.

• Flexible working arrangement; Hybrid working arrangement

• An agile working model focused on goals and performance.

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.