Senior Product Manager (Loyalty)

Чем предстоит заниматься:

• Развивать и выводить на рынок B2B-продукты и облачные сервисы.
• Анализировать рынок, конкурентов и потребности клиентов.
• Формировать бизнес-кейсы и участвовать в запуске новых услуг.
• Готовить продукт к запуску совместно с маркетингом и sales-командой.
• Анализировать продажи, использование сервиса и обратную связь клиентов.
• Разрабатывать инициативы по развитию и продвижению продукта.
• Поддерживать и обновлять правила предоставления услуг.
• Взаимодействовать с техническими, коммерческими и маркетинговыми командами.

Мы ожидаем:

• Опыт развития B2B-продуктов или сервисов.
• Понимание облачных сервисов, телеком или IT-инфраструктуры.
• Опыт анализа рынка и запуска новых услуг.
• Сильные аналитические и коммуникационные навыки.
• Умение координировать несколько направлений и работать с большим количеством стейкхолдеров.

Будет плюсом:

• Опыт работы в телекоме, cloud или IT-инфраструктуре.
• Опыт запуска продукта и вывода его на окупаемость.

Ссылка на вакансию в банке вакансий на gsz.gov.⁣by: перспективная вакансия

Mayflower creates digital entertainment products used by millions of people worldwide. We combine technology, product thinking, and experimentation to build experiences that engage a global audience and shape the future of online entertainment.

Job Responsibilities

• Build and own the product roadmap for activation stream, taking ideas and concepts for new comers conversions  through validation, launch, measurement, and iteration.

• Define and measure product and activation success, using data and analytics to inform priorities and evaluate impact.

• Champion best practices for data management, analytics, and user experience within the segment of new comers.

• Lead constant analysis and optimization of main new comers conversion flows for different segments, leveraging personalization and localization to improve efficiency.

• Work closely with the core product teams to identify business opportunities and deliver them in relevant ways for new comers segment.

• Operate with an agile, iterative mindset and use rapid experimentation to prototype, test and optimize our product offering for new comers across different behavior cohorts.

• Clearly articulate product strategy, priorities, and tradeoffs to stakeholders and leadership, driving alignment and informed decision-making.

You’ll thrive here if you have

• 5 years of product management experience with a track record of deliverables ideally within Onboarding or First Experience parts of consumer-facing products.

• Strong understanding of onboarding flows, new comers engagement mechanics, paywalls building and users landing flows.

• Mandatory data usage practices to inform priorities and evaluate impact of initiatives, taking care of both ‘what’ and ‘why'.

• Thoughtful context shifting to utilize a balanced blend of technical knowledge with customer-focused mindset and empathy.

• Ability to build strong relationships, influence without authority, and lead cross-functional teams.

• Experience working with ML/AI-enabled products is a plus.

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.

• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.

• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

• Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.

• Mindfulness & well-being support, including psychological assistance with 50% coverage.

• 50% coverage of school and kindergarten fees for your children.

• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.

• Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.

• Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey.

• A culture of recognition: a peer reward program to celebrate your contributions.

• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.

• Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.

• A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities.

Recruitment process

1. HR interview (45 min).

2. Interview with hiring manager (1 hour).

3. Final interview (1 hour).

4. Recommendations check.

5. Job Offer.

Hi there! Thanks for stopping by 👋 

Are you actively looking for a new opportunity? Or just checking the market? Well… you've come to the right place!

We’re looking for a Senior Product Manager to join our team in Newmarket.

At Lightspeed, our goal is to create the best possible experience for retailers. As a Senior Product Manager, you’ll take ownership of a meaningful product area, develop the strategy and multi-quarter roadmap for it, and help shape the future of our products.

You’ll spend time with retailers to understand their needs, identify opportunities for growth and use those insights alongside data and commercial context to decide where your team can have the greatest impact. Working closely with engineers and designers, you’ll help ensure everyone understands the why and what behind the problems we’re solving.

The ideal candidate is collaborative, curious and comfortable navigating complexity. With strong communication and stakeholder management skills, you’ll be able to bring people together around a clear direction, make sound decisions through ambiguity and communicate trade-offs clearly.

What you’ll be doing:

• Discover and Define: Develop the strategy and multi-quarter roadmap for your area, spending time with customers to identify high-impact problems and opportunities that can be solved at scale

• Risk and Delivery: Bring a strong understanding of customer needs, commercial considerations and business constraints to your team, giving them the context and autonomy to deliver effective solutions and measurable impact

• Stakeholder management: Use customer insight, data and clear reasoning to influence teammates, colleagues, stakeholders and executives, building alignment around priorities, trade-offs and desired outcomes

And a little bit of....

• Contributing to a strong Product team by sharing your knowledge, supporting other Product Managers and looking beyond your immediate product area to help improve how the wider organisation operates

• Building strong retailer advocacy, increasing retailer empathy and understanding throughout Lightspeed

What you need to bring:

• Experience owning a complex technology product or product area with a high degree of autonomy, including developing product strategy and multi-quarter roadmaps

• Proven experience collaborating effectively with engineers, designers and company leaders, and creating clarity around the problems the team is solving

• Ability to balance customer, commercial and technical considerations, make sound decisions in complex or ambiguous situations and assess the trade-offs involved

• Strong problem-solving and communication skills, with the ability to present clear, well-structured and data-informed recommendations in both written and verbal form

We know that people are more than what’s on their CV. If you’re excited about the opportunity but unsure whether you meet every requirement, we’d still encourage you to apply.

Be a changemaker

You’ll enjoy:

• Lots of autonomy, flexible work culture working from our Auckland office.

• Genuine career growth opportunities within a company that's continuously expanding.

• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback.

• Be part of a team large enough for growth yet agile enough for real impact.

• Work on high-traffic products with a global user base.

• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.

• Lightspeed share scheme (we are all owners)

• Unlimited paid time off policy

• Work remotely from anywhere in the world for up to 60 days per year

• Flexible working policy

• Health and wellness benefit of $500 per year

• Mental health online platform and counselling & coaching services

• Paid leave and assistance for new parents

• Free LinkedIn Learning license

• Paid Volunteer day

• Premium cover if you sign up for health insurance with Southern Cross

• Subsidised public transportation to cover up to 75% of your commuting costs 

• Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office

• Exciting events hosted regularly by our Auckland Culture Club 

• Secure, full-time parking facilities 

• Newly renovated office space located in Newmarket (Auckland) 

• Dog friendly environment 

Do you need additional support during an interview?

At Lightspeed, we acknowledge that we face the unique challenge of engaging with and hiring diverse talent from marginalised communities with different personal or cultural norms. For many candidates from these underrepresented groups, a job interview can be an extra stressful or challenging experience. Taking this nuanced perspective into consideration, Lightspeed is pleased to offer Supported Interviews! This means you’re welcome to bring whānau or a support person along with you during any Lightspeed interview (excluding initial recruiter phone call). This ensures you have the best opportunity to display your full range of strengths.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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