People Operations Lead

People Operations Lead
Taptap Send

📍 London or Dubai | On-site, 5 days/week

About the role
Taptap Send, a fast-growing global fintech with 250+ employees and 50+ nationalities, is looking for a People Operations Lead to build and scale its People Operations function.

This is a systems-heavy leadership role focused on transforming traditional People Ops into a scalable, data-driven and highly automated function.

Responsibilities
— Lead, mentor and develop the People Operations team.
— Own the People Ops strategy and AI-enabled transformation agenda.
— Build scalable systems and automate payroll, compensation, reporting and operational workflows, targeting 80–90% automation of day-to-day processes.
— Build people data infrastructure and self-service dashboards covering headcount, attrition, hiring and compensation.
— Own compensation and role governance, including salary bands, benchmarking and levelling frameworks.
— Partner with senior leaders across Finance, Legal and the wider business.
— Institutionalise goal-setting and management operations.
— Own the internal knowledge function and self-service resources.
— Shape the People Operations operating model as the company expands into new markets.

Requirements
— 8+ years of experience in a high-performing analytical environment such as consulting, business operations, finance or a fast-growing startup.
— Experience leading a function or team.
— Strong track record of building systems and processes from scratch and scaling them.
— Highly analytical and comfortable with dashboards, data and metrics.
— AI-native approach, actively using AI to automate and improve work.
— Strong communication and stakeholder management skills.
— Proven people leadership experience.
— Strategic, transformative and execution-oriented mindset.
— Comfortable working fully on-site five days per week.

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