Head of Project Operations

SOFTSWISS is hiring a Head of Project Operations to lead the coordination and execution of strategic launch projects across multiple markets. In this role, you will drive cross-functional operational processes, ensure launch readiness across all business streams, and support projects through launch and stabilization phases in a fast-paced iGaming environment.

Overview

SOFTSWISS is hiring a Head of Project Operations to lead the coordination and execution of strategic launch projects across multiple markets. In this role, you will drive cross-functional operational processes, ensure launch readiness across all business streams, and support projects through launch and stabilization phases in a fast-paced iGaming environment.

Purpose of the role

You will be responsible for managing end-to-end operational launch processes for new projects and brands, coordinating collaboration between multiple internal teams, and ensuring operational stability after go-live. The role requires strong ownership, operational thinking, and the ability to align stakeholders, identify risks, optimize workflows, and drive complex initiatives to successful execution across regulated markets.

Key responsibilities

— Lead and coordinate end-to-end launch processes for new projects and brands.

— Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams.

— Analyze target markets, regulatory requirements, and operational specifics before launch.

— Ensure readiness across all business and operational streams before go-live.

— Build and optimize operational workflows and internal processes.

— Coordinate internal and external stakeholders involved in project execution.

— Monitor post-launch performance and operational stability. Identify risks, blockers, and process improvement opportunities.

— Work closely with Product and other internal teams to align priorities and delivery timelines.

— Support scaling and ongoing development of launched projects.

Required Experience

— Previous experience in iGaming.

— Experience with launch processes and cross-functional project coordination.

— Strong understanding of regulated markets and operational environments.

— Experience managing multiple stakeholders and parallel workstreams.

— Strong organizational and communication skills.

— Ability to work independently and drive execution.

— High level of ownership and proactivity.

— Upper-Intermediate+ English.

Nice to have

— Experience launching projects in multiple markets.

— Understanding of payments, antifraud, CRM, or retention-related processes.

Main Advantages

— Private health insurance

— Sports benefits

— Comprehensive Mental Health Program

— Free English lessons (online)

— Local language courses

— Paid time off

— Maternity leave support

— Referral program rewards

— Upskilling, internal workshops, and participation in professional conferences and corporate events