Project Manager / Product Owner / Head of Product

About the role

Responsibilities

• Own Loyalty product strategy and roadmap. Define and continuously evolve the product strategy and roadmap for Loyalty across inDrive. Identify where loyalty can create the greatest customer and business value, translate those opportunities into clear product priorities, and own the resulting product outcomes.
• Build the customer proposition. Design loyalty experiences and mechanics that customers understand, value, and actively engage with. Own the end-to-end customer journey - from discovery and enrollment through earning, benefits, redemption, progress, and ongoing engagement.
• Drive measurable changes in customer behavior. Build products that improve frequency, retention, engagement, and customer lifetime value. Establish clear hypotheses and success criteria and distinguish incremental behavior from activity that would have happened anyway.
• Connect product decisions to economics. Partner closely with Business and Analytics to understand the economics behind the product. Make informed trade-offs between customer value, engagement, cost, and long-term impact rather than optimizing individual product metrics in isolation.
• Build for an ecosystem. Develop loyalty experiences and capabilities that can work across multiple inDrive services, customer journeys, and markets. Balance reusable, scalable product capabilities with meaningful differences in local customer behavior and market economics.
• Lead experimentation. Build a rigorous experimentation approach around loyalty propositions, rewards, incentives, and customer experiences. Use behavioral data, segmentation, and personalization to continuously improve what value is offered, to whom, and when.
• Drive cross-functional execution. Work closely with Engineering, Design, Data, Marketing, CRM, and product teams across inDrive. Identify and manage critical dependencies, create alignment around priorities and requirements, and drive the cross-team execution needed to deliver the overall Loyalty product outcome.
• Build and lead the product team. Build, lead, and develop the Loyalty product team. Set a high bar for product discovery, prioritization, experimentation, execution, and accountability, and create an environment where strong product talent can grow.
• Build a strong measurement system. Establish the measurement framework for Loyalty together with Analytics, combining experimentation, customer insights, and business performance to determine what should scale, evolve, or stop.
  
  

Qualifications

• Loyalty, membership, subscription, or engagement product depth. You’ve built and scaled meaningful consumer loyalty, membership, subscription, rewards, or adjacent engagement products - not simply managed promotional campaigns.
• Strong consumer product background. You’ve built products in a scaled consumer technology environment such as mobility, delivery, marketplaces, e-commerce, travel, fintech, or another high-frequency digital category.
• End-to-end product ownership. You’ve owned a meaningful product area from strategy and discovery through execution, experimentation, and measurable customer and business outcomes.
• Behavior-change mindset. You understand how product mechanics, incentives, benefits, status, rewards, and customer experience influence behavior - and know how to distinguish genuine incremental impact from correlation.
• Strong commercial judgment. You can move fluently between customer experience and economics, understand unit economics and LTV, and make thoughtful trade-offs between growth, customer value, and cost.
• Experimentation depth. You have strong experience with controlled experimentation, segmentation, and behavioral data and use evidence to make product investment and prioritization decisions.
• Cross-product thinking. You’ve worked on products that span multiple customer journeys, business lines, or product teams and can create alignment and drive execution without relying solely on direct organizational authority.
• Multi-market experience. You’ve built or scaled consumer products across multiple countries or regions and understand how customer behavior, willingness to pay, incentives, and economics can differ across markets.
• 0-to-1 builder who can also scale. You’re comfortable starting with ambiguity, shaping a proposition, validating it with customers and data, and then turning what works into scalable product capabilities.
• Product leadership. You’ve led and developed product managers, can set a strong product bar, and are comfortable working with senior stakeholders across Product, Engineering, Business, Finance, Marketing, and other functions.

Will be an advantage

• Experience building loyalty or membership products for a multi-service consumer ecosystem or super app.
• Experience with paid membership or subscription products.
• Experience with rewards, cashback, wallet, payments, or incentive systems.
• Experience with personalization, recommendations, CRM, or lifecycle decisioning.
• Marketplace or two-sided platform experience.
• Experience in high-growth emerging markets across LATAM, Central Asia, South Asia, Southeast Asia, or Africa.
• Experience taking a loyalty or membership proposition from initial launch to multi-market scale.
  
  

Benefits

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Annual salary from 116 500 EUR gross.

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we are positioned at the intersection of two explosive growth markets: AI and beauty tech.

We are looking for a Lead Product Manager to own the go-to-market side of our product. Our team is strong on technology and delivery. What we need now is someone who owns the commercial half of product: who we sell to, what we package and price, how we launch, and how a customer gets from signature to value.

What You'll Do:

• Turn ambiguity into clarity: take fuzzy problems from key enterprise accounts and come back with a crisp problem statement, a prioritized experiment and a decision.

• Own packaging and pricing: tiers, bundles, API usage models, pilot-to-production pricing, expansion. Test it against real deals, not in a spreadsheet.

• Own product launches end to end: plan, positioning, pricing, docs, enablement and measure adoption afterwards instead of moving straight to the next release.

• Map the customer journey from first demo to go-live and expansion, and design onboarding that shortens time-to-first-value; turn what Customer Success does by hand into product.

• Define and defend the product roadmap as explicit bets with hypotheses, timelines, and success metrics tied to company OKRs.

• Be the product voice in commercial conversations: join enterprise calls, hear the objections first-hand, and bring them back into the roadmap.

• Feed a prioritized, evidence-based demand signal to the delivery PMs and Engineering — you own the what and the why, they own the how.

What will help you thrive in this role:

• 6+ years in Product Management for B2B or B2B2C SaaS, with clear ownership of go-to-market — not only backlog and delivery.

• You have taken products or major product lines to market commercially, and can tell us what worked, what didn't, and what the numbers were.

• Real experience with pricing and packaging decisions, ideally including usage-based or API pricing.

• Comfortable in customer and sales conversations, including enterprise deals with multiple stakeholders.

• Analytical fluency: you define metrics, read product analytics, and can build a simple business case.

• You have worked closely with Sales and Customer Success, not only with Engineering.

• Strong discovery and delivery fundamentals: PRDs, prioritization, stakeholder updates, outcome-based planning (OKRs).

• A strong command of LLMs and AI agents in your own daily work — you prototype with vibecoding to test an idea before it reaches the backlog, automate the routine parts of the job, and can show us what it changed in your output.

• Excellent written and verbal communication in English;

• Proactive, high-agency, hands-on, and comfortable in a fast-moving startup environment.

Nice to have:

• Experience with API or platform products.

• Beauty, retail or e-commerce background.

Why Join Haut.AI?

• Competitive compensation based on experience and skills.

• Fully remote position with flexibility across UK and EU time zones.

• Paid PTO

• Сompany-issued Macbook and other equipment.

• Stock options after the probation period.

• Be part of a pioneering company revolutionizing the BeautyTech space.

• Opportunity to collaborate with a talented, forward-thinking team while making a real difference in the industry.

• Make a tangible impact on product development and company growth.

To Apply:

Please submit your CV in English for applying. We look forward to hearing from you!