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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As Director, Product Management, you will define strategy and drive execution across Lightspeed’sInstore Selling product portfolio, shaping key differentiators across services, AI-driven insights, and the broader customer experience. You will translate customer and market insights into a compelling, multi-year vision, align senior stakeholders and cross functional teams around strategic priorities, and build capabilities and operating models needed to deliver measurable merchant and business impacts.

Beyond leading individual product teams, you will connect strategy across multiple product areas, identify portfolio-wide opportunities and challenges, and make strategic trade-offs that maximize customer and business value.

You will bring demonstrated experience setting strategy at a scale materially larger than a single product or team, having shaped direction across a broad portfolio, platform, business unit, or company-level domain.

As a passionate advocate for our retailers, you will elevate product thinking across the organization, develop exceptional product leaders and teams, and foster a culture of strategic clarity, collaboration, and accountability to deliver meaningful outcomes at pace.

What you’ll be doing:

• Set product strategy and vision

  • Define and communicate a multi-year product strategy across a substantial portfolio or business area, aligned with broader company priorities.

  • Guide investment and prioritization decisions using customer insights, data, market dynamics, competitive intelligence, and business outcomes.

  • Partner with cross-functional leaders to identify opportunities for growth, revenue, customer satisfaction, and operational efficiency.

• Lead portfolio execution and outcomes

  • Own strategy, execution, and measurable outcomes across multiple product areas, platforms, or a substantial portfolio.

  • Translate strategy into clear objectives, investment priorities, and operating practices that empower teams to discover, test, and deliver impactful solutions.

  • Address systemic challenges across teams and hold the organization accountable for customer and business outcomes.

• Build and lead a high-performing product organization

  • Hire, develop, and retain exceptional product leaders and managers, strengthening strategic thinking, product judgment, and outcome ownership.

  • Elevate product management practices, organizational capabilities, and operating models across the business.

  • Foster an inclusive, collaborative culture that empowers teams to make effective decisions and take shared accountability.

• Influence and communicate

  • Build executive and cross-functional alignment around product strategy, priorities, and trade-offs.

  • Communicate complex customer, market, and business challenges clearly to drive decisions and action.

  • Strengthen customer and retailer empathy across the organization while balancing speed, quality, and long-term value.

What you need to bring:

• Significant product management experience within software or technology companies, with a proven track record of delivering measurable business and customer impact across multiple product areas.

• Demonstrated experience setting and executing strategy at a portfolio, platform, business unit, or organizational level, beyond the scope of a single product or team.

• Strong strategic and portfolio management capabilities, with the ability to prioritize investments, navigate trade-offs, and make high-impact decisions across multiple planning horizons.

• Experience leading through product leaders and managers, including hiring, developing, coaching, and building high-performing teams and leadership capabilities.

• Deep understanding of modern product management practices, including product discovery, delivery, experimentation, and outcome-based planning.

• Ability to translate customer insights, market trends, competitive intelligence, and business objectives into clear product strategies and measurable outcomes.

• Proven ability to influence and collaborate effectively with stakeholders at all levels, from individual contributors to executive leadership, across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions.

• Exceptional strategic thinking and judgment, with the ability to connect customer needs, market opportunities, product investments, and organizational priorities.

• Strong customer advocacy and empathy for the needs and challenges of retailers and other local businesses.

• Excellent communication and storytelling skills, with the ability to articulate strategy, build alignment, and adapt messaging to diverse audiences.

• A collaborative, low-ego leadership style that builds trust, navigates ambiguity, and drives alignment without relying solely on formal authority.

• Resilience, curiosity, and a bias toward action, continuous learning, and measurable impact.

• A university degree or equivalent practical experience.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $220,000 to $250,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

About the role

Responsibilities

• Own Loyalty product strategy and roadmap. Define and continuously evolve the product strategy and roadmap for Loyalty across inDrive. Identify where loyalty can create the greatest customer and business value, translate those opportunities into clear product priorities, and own the resulting product outcomes.
• Build the customer proposition. Design loyalty experiences and mechanics that customers understand, value, and actively engage with. Own the end-to-end customer journey - from discovery and enrollment through earning, benefits, redemption, progress, and ongoing engagement.
• Drive measurable changes in customer behavior. Build products that improve frequency, retention, engagement, and customer lifetime value. Establish clear hypotheses and success criteria and distinguish incremental behavior from activity that would have happened anyway.
• Connect product decisions to economics. Partner closely with Business and Analytics to understand the economics behind the product. Make informed trade-offs between customer value, engagement, cost, and long-term impact rather than optimizing individual product metrics in isolation.
• Build for an ecosystem. Develop loyalty experiences and capabilities that can work across multiple inDrive services, customer journeys, and markets. Balance reusable, scalable product capabilities with meaningful differences in local customer behavior and market economics.
• Lead experimentation. Build a rigorous experimentation approach around loyalty propositions, rewards, incentives, and customer experiences. Use behavioral data, segmentation, and personalization to continuously improve what value is offered, to whom, and when.
• Drive cross-functional execution. Work closely with Engineering, Design, Data, Marketing, CRM, and product teams across inDrive. Identify and manage critical dependencies, create alignment around priorities and requirements, and drive the cross-team execution needed to deliver the overall Loyalty product outcome.
• Build and lead the product team. Build, lead, and develop the Loyalty product team. Set a high bar for product discovery, prioritization, experimentation, execution, and accountability, and create an environment where strong product talent can grow.
• Build a strong measurement system. Establish the measurement framework for Loyalty together with Analytics, combining experimentation, customer insights, and business performance to determine what should scale, evolve, or stop.
  
  

Qualifications

• Loyalty, membership, subscription, or engagement product depth. You’ve built and scaled meaningful consumer loyalty, membership, subscription, rewards, or adjacent engagement products - not simply managed promotional campaigns.
• Strong consumer product background. You’ve built products in a scaled consumer technology environment such as mobility, delivery, marketplaces, e-commerce, travel, fintech, or another high-frequency digital category.
• End-to-end product ownership. You’ve owned a meaningful product area from strategy and discovery through execution, experimentation, and measurable customer and business outcomes.
• Behavior-change mindset. You understand how product mechanics, incentives, benefits, status, rewards, and customer experience influence behavior - and know how to distinguish genuine incremental impact from correlation.
• Strong commercial judgment. You can move fluently between customer experience and economics, understand unit economics and LTV, and make thoughtful trade-offs between growth, customer value, and cost.
• Experimentation depth. You have strong experience with controlled experimentation, segmentation, and behavioral data and use evidence to make product investment and prioritization decisions.
• Cross-product thinking. You’ve worked on products that span multiple customer journeys, business lines, or product teams and can create alignment and drive execution without relying solely on direct organizational authority.
• Multi-market experience. You’ve built or scaled consumer products across multiple countries or regions and understand how customer behavior, willingness to pay, incentives, and economics can differ across markets.
• 0-to-1 builder who can also scale. You’re comfortable starting with ambiguity, shaping a proposition, validating it with customers and data, and then turning what works into scalable product capabilities.
• Product leadership. You’ve led and developed product managers, can set a strong product bar, and are comfortable working with senior stakeholders across Product, Engineering, Business, Finance, Marketing, and other functions.

Will be an advantage

• Experience building loyalty or membership products for a multi-service consumer ecosystem or super app.
• Experience with paid membership or subscription products.
• Experience with rewards, cashback, wallet, payments, or incentive systems.
• Experience with personalization, recommendations, CRM, or lifecycle decisioning.
• Marketplace or two-sided platform experience.
• Experience in high-growth emerging markets across LATAM, Central Asia, South Asia, Southeast Asia, or Africa.
• Experience taking a loyalty or membership proposition from initial launch to multi-market scale.
  
  

Benefits

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Annual salary from 116 500 EUR gross.