Аналитик отдела аналитики бизнес-процессов и эффективности продаж

We are looking for a Senior Business Analyst to join the PyME Origination team.

The team is responsible for building digital onboarding products for business customers. One of its key areas is account opening for persona moral — the Mexican legal entity classification for incorporated businesses — one of the most technically complex products in our portfolio. It combines corporate document processing, KYB verification, electronic signature with e.firma, regulatory requirements for remote onboarding, and integrations with internal systems and external data providers.

The product has already been launched and is entering its next stage of growth. In this role, you will take ownership of the end-to-end onboarding funnel for persona moral, continuously improving conversion, customer experience, and operational efficiency. You will work at the intersection of product, analytics, engineering, compliance, risk, legal, and operations, combining business analysis with strong product thinking and data-driven decision making.

 

Challenges that await you:

• Owning the end-to-end onboarding funnel for legal entities, from landing page to the customer's first successful transaction
• Identifying bottlenecks in the customer journey, analyzing drop-off points, and prioritizing initiatives to improve conversion
• Working directly with data using SQL and BI tools to evaluate opportunities and measure product performance
• Designing and running experiments to optimize onboarding flows, including A/B testing and funnel improvements
• Gathering and documenting business requirements, user stories, process models, and integration specifications
• Driving complex cross-functional initiatives involving Engineering, Compliance, Risk, Legal, Operations, and external vendors
• Defining and monitoring operational metrics, dashboards, and SLAs for the onboarding process
• Supporting the development of new capabilities, including document processing, electronic signature flows, account upgrades, and additional business banking products
• Collaborating closely with System Analysts and Engineering teams throughout the full product development lifecycle

 

What makes you a great fit:

• 5+ years of experience as a Business Analyst, Product Owner, or Product Manager
• Proven experience owning and optimizing customer acquisition or onboarding funnels, with measurable business results
• Strong analytical skills and hands-on experience with SQL, BI tools, and product metrics
• Practical experience designing and analyzing A/B tests and product experiments, including metric decomposition, cohorts, sample size estimation, and result interpretation
• Experience leading cross-functional initiatives involving multiple teams, external vendors, and regulatory stakeholders
• Strong understanding of customer journeys, process optimization, and conversion improvement
• Ability to translate business needs into clear requirements and collaborate effectively with Engineering teams
• Excellent communication and stakeholder management skills
• B2 or higher English level for effective communication with an international team

Your bonus skills:

• Experience with B2B or SME banking products
• Experience with OCR, document processing, or ML-based document verification
• Familiarity with electronic signature solutions, certification providers, or regulated digital onboarding
• Experience launching regulated financial products from scratch
• Understanding of KYC, KYB, AML, or other regulated onboarding processes
• Strong technical understanding of APIs, integrations, asynchronous processes, and process modeling
• Experience in fintech, banking, or another highly regulated industry

 

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Mexico with assistance for the employee and their family

• Flexible work from our office

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave

We are looking for a bold and proactive Business Analyst to join our Chat Team.

Chat Team is responsible for building and maintaining Chat for both customer and operational use across mobile and web platforms, including AI-powered Chat Bot solutions for customer support. Our main focus is on combining an outstanding customer experience, operational efficiency, and a highly engaging communication channel. As the company grows, our LLM-powered Chat Bot is becoming one of the key tools for scaling customer support — and we're looking for someone who will help us make it even better every day.

 

Challenges that await you:

• Enhance Support Chat Bot performance and quality, focusing on customer experience, operational cost efficiency and measurable improvements in resolution rate and response relevance
• Build quality assurance and coverage improvement processes — identify gaps, prioritize fixes, and establish a systematic approach to evaluating response quality
• Break down product ideas from Product Managers and stakeholders into clear, actionable tasks with well-defined acceptance criteria and edge cases
• Manage the full task lifecycle: gather and analyze requirements, write specifications, and collaborate with Engineering, Design, and Operations teams to deliver features
• Communicate with stakeholders to align expectations and clarify requirements, closely collaborate with Customer Service and Learning Experience product and OPS teams
• Conduct research and use data to evaluate feature performance and identify areas for improvement
• Maintain clear, structured, and up-to-date documentation

What makes you a great fit:

• 3+ year of experience as a Business Analyst or System Analyst in product, fintech, or operational environments
• Strong analytical and problem-solving skills, with the ability to gather, analyze, and align business requirements
• Experience writing specifications, creating development tasks, and supporting their implementation
• Basic technical background: able to write simple SQL queries, read logs, use Postman or similar tools
• Responsibility, proactivity, and ownership mindset
• Experience working across multiple teams and stakeholders
• B2 or higher English level for effective communication with an international team

Your bonus skills:

• Spanish at any level
• Experience with LLM projects
• Basic understanding of A/B testing and product/quality metrics

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico, Serbia, or Georgia — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave

We’re looking for a Business Analyst to join our Antifraud team. The team is responsible for improving internal antifraud operations and building tools that help analysts detect fraud faster, automate manual workflows, and increase operational efficiency. We continuously analyze existing workflows, identify automation opportunities, and design solutions that make fraud operations more scalable and effective.

 

Challenges that await you:

• Analyze and improve antifraud operational processes to increase efficiency and reduce manual work
• Gather, analyze, and formalize business requirements for internal antifraud tools
• Identify automation opportunities and translate business needs into scalable product solutions
• Prepare detailed specifications and development tasks for engineering teams
• Define and improve operational metrics to measure process performance and identify bottlenecks
• Analyze operational cases and identify opportunities to optimize existing workflows
• Support initiatives end-to-end, from requirements gathering through implementation and rollout
• Collaborate closely with Operations, Engineering, and platform teams to deliver new capabilities
• Maintain clear and up-to-date documentation of business processes and product decisions

What makes you a great fit:

• 1+ year of experience as a Business Analyst in a product, fintech, or operational environment
• Strong analytical and problem-solving skills
• Experience gathering, documenting, and managing business requirements
• Understanding of business processes and process optimization
• Experience working with operational metrics and using data to drive improvements
• Strong communication and stakeholder management skills
• B2 or higher English level for effective communication with an international team

Your bonus skills:

• Basic understanding of A/B testing
• Experience working with operational or risk-related products

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave