Head of Product

Why loveholidays?

We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway.

Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams.

The difference you’ll make

You’ll sit in the Bookings team, reporting to the Director of OTA Platform. You’ll work closely with engineering, operational, finance, and customer service leaders to define and deliver the long-term product vision for Bookings, defining the shared workflows, backend capabilities, and data foundations that power internal operators, customer experiences, and future channels. Together, the team will focus on making holiday commerce scalable after checkout by automating routine post-order tasks, ensuring trusted data accuracy, and creating reusable capabilities across products and channels.

Bookings sits within our Platform function, which builds the technology and shared capabilities that power the loveholidays experience. By creating scalable products, systems and tools, Platform helps the wider organisation move faster, work more independently and deliver better outcomes for customers.

Your Day-to-day

• Define and deliver the strategic roadmap, outcomes, and metrics for post-order platform capabilities in close partnership with Engineering, Finance, and Operations.
• Build flexible, scalable backend capabilities, APIs, and shared workflows for bookings, amendments, financial operations, and customer contact handling.
• Improve data accuracy and availability across order, booking, margin, and cost data to create reliable foundations for all internal and external consumers.
• Drive operational efficiency by using data, AI, and smart automation to reduce routine manual work and simplify post-order exception handling.
• Work closely with Engineering on technical strategy, including service boundaries, event/data models, observability, and migration from legacy systems.
• Use data-led decision-making to define success measures such as resolution time, cost to serve, API adoption, and reconciliation accuracy.
  
  

Your Skillset

• Proven record of platform product leadership owning technical, API-heavy, data-rich, or operational platform products used by multiple teams.
• Strong systems thinking ability to model complex end-to-end workflows and translate business needs into extensible product capabilities.
• Technical fluency across APIs, service orchestration, data models, integration contracts, and system reliability to partner closely with engineering.
• Operational and customer empathy with a track record of designing smart automation that improves both user experience and cost-to-serve.
• Data and financial judgment with strong experience defining metrics, evaluating performance, and making confident trade-offs under operational constraints.
• Strategic execution and influential communication skills to build cross-functional alignment, write clear decision narratives, and navigate ambiguity.
  
  

The Interview Journey

• Talent acquisition screening - 30 minutes
• First stage with the hiring manager - 45 minutes
• Final stage with key stakeholders, including a platform case to present - 1 hour
• Behavioural and culture conversation with VP of Product - 45 minutes
  
  

Perks Of Joining Us

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
• Ability to buy and sell annual leave
• Access to our electric vehicle salary sacrifice scheme
• Cycle to work scheme, season ticket loan and eye care vouchers
  
  

Our commitment to inclusion

At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions.

As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.

Overview

Join the Microsoft Word team to shape the next generation of productivity experiences used by hundreds of millions of people worldwide. Based at the Microsoft Development Center Serbia, our team creates the foundational experiences that help people work with documents confidently with the goal to make everyday document workflows seamless, trustworthy, and consistent across platforms, browsers, and devices.

We are looking for a Senior Product Manager to help shape the future of document creation, editing, review, and collaboration. A good candidate brings proven product management experience working with enterprise customers, company-wide stakeholders, and multidisciplinary technical teams across time zones. They identify customer pain points, translate them into product strategy and plans, bring clarity to ambiguous problem spaces, and apply a user-experience perspective to product decisions.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Work closely with customers and partners to understand their industries, workflows, and needs through direct engagement, research, community feedback, support signals, and product telemetry. Validate Word's current and emerging solutions, support adoption, and translate insights into future product improvements.
• Set the product direction for assigned Word experiences, aligning customer value with Microsoft's broader goals. Define objectives, key results, and success metrics, and use qualitative and quantitative evidence to guide tradeoffs from concept through launch and iteration.
• Partner closely with engineering, design, research, data science, and other product teams to deliver features while balancing customer value, quality, scope, risk and readiness across endpoints.
• Develop working fluency in complex technical systems and architecture to make informed product decisions, unblock execution, and translate engineering complexity into clear customer value. 
• Drive awareness and adoption by partnering with marketing, field, support, and community teams to develop launch and engagement plans and communicate product value to technical and non-technical audiences.
• Contribute to an inclusive, collaborative team culture by sharing knowledge, supporting peers, and participating actively in the Word product community in Serbia and globally.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree AND proven experience in product/service/program management or software development
• OR equivalent experience.
• Experience working with cross-functional and geographically distributed teams, including engineering and design, to deliver complex products with multiple stakeholders and dependencies.
• Experience using customer research, product data, and business context to identify and prioritize opportunities, define product strategy, and translate decisions into clear requirements for design and engineering.
• Effective written and verbal communication and presentation skills in English, including the ability to explain complex issues, decisions, and solutions clearly.
  

Preferred Qualifications

• Bachelor's degree and demonstrated experience in product/service/program management or software development
• OR equivalent experience.
• Experience building productivity, collaboration, authoring, enterprise or platform products.
• Experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• Technical background or experience partnering with engineering on complex software architecture, services, client applications, or developer platforms, with the ability to assess technical tradeoffs and translate them into product decisions.
  

#OPG #OPGHiring

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.