Technical Project Manager (JetBrains Cloud Platform)

We’re looking for a Senior Technical Product Manager to join our Health Records & Virtual Clinics team. This team is building the foundational infrastructure that powers Flo’s next generation of personalised healthcare experiences. Our mission is to integrate diverse health data sources, from clinical systems and external vendors to user-reported data, including data from wearables directly or via Health Connect/HealthKit into a unified, reliable, and actionable health record. This foundation will enable a new Virtual Clinics direction, delivering personalised, data-driven care journeys at scale.

While this is a deeply technical and data-heavy area, we believe that the true value of health data is unlocked through intuitive, trustworthy, and beautifully designed user experiences. You will partner closely with product design to ensure complex, fragmented health data is translated into clear, intuitive, and user-friendly experiences.

Your Experience

Must have:

• 7+ years of experience in product management, including experience in platform, data, or infrastructure products
• Strong technical background, with experience working on APIs, data pipelines, or distributed systems
• Experience integrating third-party vendors, APIs, or complex ecosystems (healthcare experience is a strong plus)
• Solid understanding of data modeling, data quality challenges, and trade-offs in building scalable data platforms
• Proven passion for building high-quality user experiences, with a track record of partnering closely with design to ship intuitive and elegant products
• Ability to translate complex technical systems and data into simple, user-friendly interfaces and flows
• Experience working in regulated environments and collaborating with clinical, legal, privacy, and security stakeholders
• Proven ability to define and deliver products in ambiguous, fast-moving environments
• Strong analytical mindset, with experience defining and tracking metrics for platform/data products
• Track record of iterative delivery and experimentation, even within complex technical domains
• Excellent stakeholder management and communication skills, with the ability to align cross-functional teams around complex initiatives
• Passion for building impactful healthcare products and improving user outcomes through data

What you'll be doing

You'll be responsible for:

• Define and execute the product strategy and roadmap for Health Records and data integrations, enabling scalable and secure ingestion of data from multiple vendors and systems
• Own the end-to-end lifecycle of health data: from ingestion and normalization to enrichment and activation in downstream experiences
• Lead the development of a unified health data model that supports personalised user experiences, clinical use cases, and Virtual Clinics services
• Partner with design team to creation of best-in-class UI/UX patterns for surfacing health insights, longitudinal records, and care journeys
• Ensure that health data is presented in a way that is actionable, empathetic, and clinically responsible, balancing simplicity with accuracy
• Partner closely with Engineering, Data, Clinical, and Legal teams to ensure data accuracy, regulatory compliance, and user privacy. Own the creation of well-scoped product and technical specifications, and actively participate in technical trade-off discussions. Given the tech- and infrastructure-heavy nature of the team, operate as a deeply embedded partner within the squad, not just a stakeholder, contributing to architecture-level decisions and day-to-day execution
• Drive vendor integration strategy, including prioritisation, evaluation, and long-term partnership management
• Collaborate with AI Platform team to ensure high-quality structured data is available for models and personalised insights
• Balance speed and scalability, making high-judgment trade-offs across infrastructure, data quality, and user-facing impact
• Establish metrics to evaluate data quality, coverage, and downstream impact on user outcomes and business goals
• Stay on top of industry trends in digital health, interoperability, and virtual care, as well as evolving UX patterns in consumer health products

#LI-Hybrid #LI-AJ1

About the Role

Veeam is seeking a Senior Professional Services Project Manager to lead the planning, governance, and successful delivery of Veeam product deployment projects and professional services engagements for our customers. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution across onboarding, implementation, consulting, and technical advisory engagements, ensuring predictable outcomes, strong customer experience, and delivery quality.

This role owns project timelines, coordinates cross-functional and partner resources, and ensures projects are delivered on time, within scope, and to a high quality standard. In addition to deployment projects, the role manages customer infrastructure and Veeam product Health Check engagements, ensuring customers receive structured, well-governed assessments of their environments and clear, actionable outcomes. The Senior Professional Services Project Manager partners closely with Solution Architects, Technical Account Managers, Support, Sales, Customer Success, and partners to keep engagements on track, aligned to business goals, and to drive customer value realization and Professional Services growth.

What You’ll Do

Project & Program Delivery

• Manage the end-to-end lifecycle of Veeam product deployment projects and professional services engagements, including scoping, planning, execution, and closure.
• Own delivery of professional services engagements, including onboarding, implementation, consulting, and technical advisory.
• Manage multi-workstream engagements, building and maintaining project timelines, milestones, resource plans, and dependencies, proactively identifying and resolving schedule risks.
• Establish and enforce project governance, including status reporting, change control, RAID (Risks, Assumptions, Issues, Dependencies) logs, and steering committee cadence.
• Provide technical oversight across data protection, virtualization, and cloud environments throughout the engagement lifecycle.

Customer & Stakeholder Engagement

• Serve as the primary point of contact for customers throughout the engagement lifecycle, ensuring alignment on scope, timelines, deliverables, and success criteria.
• Build strong stakeholder relationships across customers, partners, and internal teams, driving alignment and accountability for delivery outcomes.
• Support rollout plans, enablement, and adoption activities to help customers realize value from their engagements.
• Identify and support follow-on opportunities in collaboration with Sales and Customer Success.
• Health Check & Infrastructure Assessment Management
• Plan and manage Customer Infrastructure and Veeam Product Health Check projects, coordinating technical resources and ensuring assessments are delivered on schedule.
• Track findings and recommendations from Health Check engagements through to customer sign-off and, where applicable, follow-on remediation or project scoping.

Cross-Functional Coordination

• Coordinate and manage partner resources engaged on deployment projects, ensuring alignment with project scope, quality standards, and delivery timelines.
• Coordinate across Technical Account Managers, Solution Architects, Support, Sales, and Customer Success to ensure smooth transitions between pre-sales, delivery, and post-deployment support.
• Support Veeam Cyber Secure (VCS) programs as required.
• Governance, Reporting & Continuous Improvement
• Manage project budgets, resource allocation, and utilization in coordination with Professional Services leadership.
• Identify and escalate project risks, scope changes, and resource conflicts to appropriate stakeholders in a timely manner.
• Maintain accurate project documentation, including project plans, status reports, meeting notes, closure documentation, and knowledge transfer materials.
• Contribute to and drive continuous improvement of delivery playbooks, methodologies, templates, and governance practices across the PS/CS organization.

Team Development

• Mentor junior team members and share best practices to support standardization of delivery processes across the team.

What You’ll Bring

• 3+ years of experience managing technology deployment, infrastructure, or professional services engagements, ideally within a software, backup/recovery, or data management vendor or partner organization.
• Demonstrated experience managing project timelines, budgets, and governance frameworks for external customer-facing engagements.
• Experience coordinating third-party, partner, and cross-functional resources (e.g., Technical Account Managers, Solution Architects, Support, Sales) as part of engagement delivery.
• Working technical knowledge of data protection, virtualization, and cloud environments sufficient to provide delivery oversight.
• Strong understanding of project management methodologies (e.g., Waterfall, Agile, or hybrid approaches).
• Excellent verbal and written communication skills, with the ability to manage stakeholders at varying levels of technical and business seniority.
• Strong organizational skills with the ability to manage multiple concurrent projects and competing priorities.
• Bachelor's degree in a relevant field, or equivalent practical experience.
• Business level of Japanese fluency

Bonus Skills

• PMP, PRINCE2, or equivalent project management certification.
• Working knowledge of Veeam products, or experience with backup, recovery, or data protection solutions.
• Experience managing infrastructure assessment or Health Check-style engagements.
• Experience working within a Professional Services or Customer Success organization at a technology vendor.
• Experience mentoring team members and contributing to delivery playbooks and methodologies.

What You’ll Get

• Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-Hybrid #LI-EL1