Freelance Workforce Project Manager

About Toloka

At Toloka AI we create data that powers leading GenAI models and innovations. We work with frontier labs, big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains—from doctors and lawyers to physicists and engineers—and boast one of the most diverse global crowds, representing over 100 countries and speaking 40+ languages. We are a well-funded startup with an enviable portfolio of clients including Anthropic, Amazon, Microsoft, Poolside, Recraft, and Shopify.

Recently, we secured strategic investment led by Bezos Expeditions and Nebius Group with participation from Mikhail Parakhin, CTO of Shopify and board advisor to leading GenAI companies, who now serves as our Chairman of the Board. Our remote-first team is globally distributed around the world: USA, UK, the Netherlands, Serbia, and more.

About the position

We're looking for a Workforce Project Manager to lead a virtual team of freelancers — AI tutors, subject matter experts, writers, editors — ensuring smooth execution and high-quality outcomes.

On projects with a dedicated Workforce Manager (WFM), you execute against their staffing/delivery plan. On projects without one, you also own capacity planning and forecasting directly.

You'll work closely with PMs, Solution Engineers, and partners in Acquisition, Quality, and Analytics.

This is a freelance engagement with an initial term of 3 months, with the possibility of extension based on project needs and performance.

What you’ll do:

• Own day-to-day workforce operations; be the point of contact for your freelancer team.
• Identify required expert profiles, reactivate existing contributors, and work with Acquisition/BPO to fill gaps.
• Design and run onboarding pipelines so experts are trained and production-ready on time.
• Monitor performance and quality; replace inactive, low-quality, or fraudulent contributors to keep supply consistent.
• Coordinate with Solution Engineers on pipelines/tools and troubleshoot delivery issues.
• When no dedicated WFM is assigned: build the week-by-week delivery plan with the PM, forecast supply bottlenecks and workforce risk, and track cost-per-active-contributor.

What we're looking for:

• Strong professional communication skills and Business English.
• Process optimization mindset: You continuously look for ways to simplify and automate workflows, reduce manual effort, and improve operational efficiency. Experience using AI tools such as Claude, including AI agents and agentic workflows, to optimize day-to-day work is a strong plus.
• Solid Project Management experience (Ops/Delivery/Annotation/Crowdsourcing).
• Comfortable with technical products and environments.
• Able to own both execution and planning/forecasting when no WFM is in place.
• Track record on several fast-moving, time-sensitive projects.
• Proactive — anticipates issues, resolves them fast.

Success metrics:

• Supply Sufficiency Rate
• Conversion Rate to Active Project
• Time to Readiness

[Important Notice] Scam Alert Regarding Fake Job Postings

It has come to our attention that an individual or group is fraudulently impersonating Toloka to post fake jobs and solicit personal information from applicants. Please be aware:

• Official Communication: Our recruiting team will only contact you from an official "toloka.ai" email address. We will NEVER use Gmail, Yahoo, Tolokainc, toloka.inc, or other personal or seemingly business email accounts.
• Our Process: We will never ask for your bank account details, credit card number, or any fees as part of the application or interview process.
• Official Listings: All legitimate job openings are posted on our official careers page: https://toloka.ai/careers#job-list

What to do: If you see a suspicious job posting or have been contacted by someone you suspect is a scammer, please do not provide any personal information. Instead, report the incident to us directly at security@toloka.ai and report the profile/post to LinkedIn. We are taking this matter very seriously and are working with the appropriate parties to resolve it.

Thank you for your vigilance!

To learn how we collect, use, disclose, and store personal data, check out our Privacy Notice.