IT Support L3 (IT Administrator)

Mayflower

is a profitable technology company with more than 10 years of industry experience. We build and operate large-scale products that handle millions of interactions every day, creating seamless experiences for users across the globe.

Right now we are looking for an IT Support (IT Administrator) to join our team.

Key Responsibilities

Service Delivery

• Lead high-level incident resolution and service optimization, handling escalated tickets from Level 1 and Level 2 support teams.
• Conduct root cause analysis for complex issues, implement proactive monitoring to minimize downtime, and ensure SLA compliance across all IT services.
• Collaborate with end-users, vendors, and stakeholders to deliver reliable, scalable solutions.
• Mentor junior team members on best practices and actively contribute to service improvement initiatives.
• Manage and optimize core IT infrastructure, including physical/virtual servers, cloud environments, networking (switches, firewalls, VPNs), and virtualization platforms.
• Perform capacity planning, performance tuning, security hardening, and disaster recovery testing.
• Deploy and maintain infrastructure automation tools (e.g., Terraform) to ensure high availability and scalability for enterprise systems.
• Maintain enterprise backup and recovery strategies, ensuring data integrity, encryption, and offsite replication.
• Coordinate failover procedures and conduct periodic restore drills.
• Monitor backup success rates, retention policies, and recovery time/point objectives (RTO/RPO) to mitigate risks and ensure business continuity.

Job requirements

You’ll thrive here if you have

• 4+ years of relevant IT administration experience.
• Advanced English level.
• Solid understanding of IT infrastructure as a service to internal users.
• Strong background in system administration and network engineering.
• Practical experience managing VPNs, SaaS systems, and user access lifecycles.
• Proven ability to lead end-user support (both in-person and remote) with structured processes.
• Experience with procurement and vendor management.

Nice to have

• Experience implementing SaaS management optimization tools.
• Experience with network monitoring and alerting systems.
• Background working with network integrators or communication service providers.
• Proficiency with Cisco routers, switches, firewalls, wireless APs, and controllers.
• Cisco certifications (CCNA or higher).
• Experience with JAMF Pro and Apple ecosystem management.
• Experience with Intune and Windows ecosystem management.
• Familiarity with video conferencing solutions (e.g., Polycom, Logitech).

What We Offer

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
• EU passport. Opportunity to obtain an EU passport after 4 years of residence.
• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• Private medical insurance for you and your family.
• Corporate mobile plan (unlimited in Cyprus with roaming included).
• Mindfulness & well-being support, including psychological assistance with 50% coverage.
• 50% coverage of school and kindergarten fees for your children.
• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
• Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.
• Professional growth support: language courses, conferences, training programs, and coaching.
• Peer recognition program: receive and share kudos for great work.
• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
• Free breakfasts and lunches in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
• A strong engineering culture: international teams, corporate events, team buildings, and hackathons — because great work happens in great communities.

Benefits are provided in accordance with the company's policies and eligibility criteria.

Recruitment Process

1. HR interview (40 min)
2. Technical interview
3. Final interview