Бизнес-аналитик

Location

Montreal, with a flexible work environment and remote work policies.

About the company

A global cloud commerce platform serving retail, hospitality, and golf businesses in over 100 countries. It unifies online and physical operations, multichannel sales, payments, and financial solutions for merchants.

Responsibilities

• Own the strategy, implementation, and rollout of a customer health score program, including scoring components, segmentation, thresholds, and score-state playbooks.
• Configure health score changes in the customer success platform and build enablement materials, training, dashboards, and review cadences for go-to-market, CX operations, and leadership teams.
• Validate health and sentiment scores against renewals, churn, expansion, and NPS outcomes, then recalibrate models and translate patterns into recommendations for leadership.
• Lead impact analysis on CX initiatives and support QBRs and executive readouts with health-score-driven account narratives and ad hoc deep dives.

Requirements

• 5+ years in business intelligence, CX strategy, or operations in a high-growth SaaS environment.
• Direct experience designing or owning a customer health score program, including input selection, weighting, validation, and rollout.
• Strong proficiency in SQL and data visualization tools such as Tableau, Looker, or Sigma, plus extensive experience with ChurnZero or an equivalent customer success platform.
• A track record of turning complex data into executive-level narratives, enabling cross-functional teams, and driving adoption of analytics through documentation, training, and operating rhythms.

Location

Kazakhstan; work format and geographic restrictions are not specified.

About the company

A financial institution providing retail and corporate banking, lending, deposits, payments, transfers, and digital banking through an extensive branch network and a diverse client base.

The project focuses on optimizing IT business analysis processes, requirements management, and delivery of digital banking and loyalty solutions.

Responsibilities

• Analyze current IT business analysis processes, identify improvement areas, and support optimization of business and system processes in the bank.
• Gather and analyze business and system requirements for loyalty program features, including bonus accrual, redemption, and partner integrations.
• Read and document REST APIs in Swagger and Postman, covering request/response structures and error handling, and map data across mobile and web frontends, backend services, and core banking systems.
• Describe frontend-backend interactions for bonus operations on iOS and Android, and document integration requirements for partner systems and banking products.

Requirements

• 4+ years in business analysis and requirements gathering, with experience in both systems and business analysis and in the FinTech domain.
• Hands-on experience with Swagger, Postman, API description, frontend-backend interaction documentation, data mapping, and PostgreSQL schema design and query analysis.
• Ability to create sequence diagrams and C4 component/container diagrams, plus familiarity with banking products, mobile platforms (iOS, Android), and mobile development methodologies.
• Strong analytical and communication skills for work with cross-functional teams and technical and non-technical stakeholders; English from Intermediate+ and above; MongoDB knowledge and Azure, Oracle, Microsoft, UiPath, AWS, or Anthropic certifications are a plus.