Location
On-site work at a colocation data center facility in the Kansas City Metropolitan Area, United States; candidates must be authorized to work in the country.
About the company
A global AI cloud infrastructure provider building a full-stack platform for AI training, inference and accelerated workloads, operating large-scale GPU clusters in its data centers.
The organization spans R&D hubs across Europe, the UK, North America and Israel, with a team of over 1,500 people, and is expanding its global data center operations.
Responsibilities
- Lead an IT support team, tracking infrastructure support and project KPIs and planning regular maintenance tasks.
- Diagnose and resolve server hardware issues, keeping data center IT systems running reliably and within customer SLAs.
- Coordinate hardware installation, upgrades and decommissioning, plus asset management and RMA processes.
- Work with internal teams and external contractors on technical and operational challenges, and maintain clear configuration and troubleshooting documentation.
Requirements
- 5+ years of team management with hands-on experience troubleshooting server hardware.
- Solid grasp of data center operations and server and network equipment principles, including enterprise switches and fiber optic cabling.
- Practical project planning and management experience, with knowledge of ITIL and ITSM support processes.
- Basic Linux and command-line skills, advanced Excel (pivot tables, formulas, lists, charts), and a proactive, goal-oriented approach.