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Technical Ops — APM (Alternative Payment Methods)

Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business account…

unlimit На сервисе с: 17.10.26 23:52

Зарплата не указанаСербияBelgradeОфис
About Unlimit

 

Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.

 

Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.

 

Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy.

Role Overview

 

The Technical Support Engineer specializing in Alternative Payment Methods (APM) is a critical technical role responsible for the stability, performance, and reliability of all APM integrations within our PSP/fintech ecosystem.

 

This engineer acts as the top-tier technical expert for merchants, internal Product/Engineering teams, and external payment partners. The primary focus is on resolving complex incidents, driving deep root-cause analysis (RCA), leading operational improvements, and guaranteeing seamless, high-volume transaction processing for all supported APMs.

 

Success in this role requires advanced technical proficiency, superior analytical skills, and the ability to articulate complex issues clearly to both technical and non-technical audiences.

 

As Unlimit evolves toward AI-native financial infrastructure, this role will also leverage intelligent monitoring, automation, and AI-assisted operational workflows to detect anomalies faster, improve incident response, and continuously enhance the reliability of payment integrations.

 
Areas of Responsibility

  • 1. Expert Incident & Problem Management

  • Serve as the highest escalation point for all critical APM-related issues across production and sandbox environments.

  • Conduct in-depth troubleshooting of complex transaction failures, including authorization declines, settlement discrepancies, callback issues, and routing problems.

  • Perform real-time analysis using logging and monitoring tools (Kibana, Datadog, Grafana, Splunk) to quickly diagnose system anomalies and errors.

  • Coordinate incident resolution efforts with Engineering and DevOps, focusing on swift mitigation and long-term recurrence prevention.

  • Lead emergency response protocols during major outages impacting APM transaction flows.Execute deep-dive Post-Incident Root Cause Analysis (RCA) and present findings to Product and Engineering teams.

  • 2. APM Performance & Monitoring

  • Develop, maintain, and optimize monitoring dashboards, alerts, and system health checks specific to APMs.

  • Analyze key performance indicators (KPIs) such as success rates, latency, and drop-off rates to identify and propose systemic improvements.

  • Drive proactive detection initiatives to flag merchant-level or provider-level processing issues before they escalate into incidents.

  • 3. Integration & Merchant Support

  • Provide senior-level technical consultation to merchants integrating various APMs (e.g., Pix, Sofort, iDeal, Klarna, local wallets).

  • Review and validate API specifications, payload structures, webhook configurations, and authentication mechanisms.

  • Assist with integration test scenarios and required APM certification processes.

  • 4. Operational Excellence & Automation

  • Propose and drive solution implementations (automation, tooling, configuration changes, or product enhancements) to reduce recurring incidents and operational friction.

  • Create and maintain comprehensive documentation, including detailed runbooks, troubleshooting guides, and standard operational procedures.

  • Promote operational excellence through standardization and knowledge sharing.

  • 5. Cross-Functional Collaboration

  • Serve as the technical APM subject matter expert for Product Managers, Engineering, Compliance, and Partner Management teams.

  • Provide support insights that influence product backlog prioritization and roadmap decisions.

  • Articulate APM-specific technical constraints, regional nuances, and compliance requirements to internal stakeholders.

  • 6. External Partner Liaison

  • Act as the primary technical point of contact with APM providers and acquirers.

  • Manage and escalate persistent technical issues, ensuring adherence to partner SLAs.

  • Validate the impact of provider updates, maintenance schedules, and API changes on our merchant base.
  • Required Skills & Experience

  • Payment Systems: Deep, hands-on understanding of payment processing workflows, specifically APM models and related regional payment regulations.

  • APIs & Data: Proven experience with REST APIs, webhooks, JSON, and authentication protocols.

  • Monitoring & Logging: Proficiency with enterprise-grade monitoring and logging systems (Datadog, Grafana, Kibana, ELK Stack, Splunk).

  • Data Analysis: Strong proficiency in SQL for complex transactional data analysis.

  • Coding: Ability to read and debug code snippets (e.g., Python, Node.js, Java).

  • Infrastructure (Plus): Familiarity with microservices architecture, cloud environments (AWS/GCP), and CI/CD pipelines.

  • Strong AI-driven mindset and curiosity about emerging AI technologies.

  • Hands-on experience using AI tools (e.g., LLMs, automation frameworks, AI-assisted development tools) to enhance productivity or system performance.
  • Professional Experience
  • 4–7+ years in a senior technical support, payments engineering, or integration engineering role.

  • Essential: Prior experience within a high-volume PSP, fintech, or banking environment is strongly preferred.

  • Experience supporting global payment methods and managing high-traffic systems.


  •  
    Key Competencies

  • Exceptional problem-solving, analytical, and critical-thinking abilities.

  • Outstanding written and verbal communication, capable of distilling complex technical concepts.

  • Demonstrated ability to remain calm and effective while managing critical incidents under pressure.

  • High sense of ownership, bias for action, and commitment to operational improvements.
  • Success Metrics

  • Reduction in the Mean Time to Resolution (MTTR) for APM incidents.

  • Successful achievement of high SLA resolution rates for merchant and internal support tickets.

  • Measurable improvement in overall APM transaction success rates and system reliability.

  • Positive results in cross-team collaboration surveys and knowledge-sharing initiatives.

  • High merchant satisfaction scores (CSAT/NPS) related to APM support.
  • Join Unlimit Team now!

     

    Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

    Похожие вакансии Low-code / CRM-интегратор

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    Head of Fund Analytics & Automation — Credit Fund

    xsollaНа сервисе с: 18.10.26 19:03
    Зарплата не указанаСШАУдалёнка

    ABOUT YOU


    We are looking for a Head of Fund Analytics & Automation who is a hands-on builder, rigorous with data, and fluent in finance conversations to join our Credit Fund team in the office of the Chief Credit Officer. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to design, build, and operate the fund's entire data and automation stack end to end — and then own it as the fund goes live.


    The credit fund is being built with a deliberately small team. Instead of hiring several analysts and operations staff, we want one senior technical hire who can do both: engineer the platform and sit across the table from investors and borrowers. Underwriting here is built on real payment telemetry — including Xsolla transaction data — and that data edge is the foundation of this role.


    Strong SQL, Python, and production automation skills are essential, along with real experience in portfolio analytics, market risk, or credit. The ability to ship audit-grade systems and then defend the numbers in front of LPs and borrowers will be key to your success in this role. The role starts as a builder and becomes the owner-operator of the platform, with a growing seat in underwriting decisions and, as the platform and deal volume grow, scope to hire and lead a small team.


    If you're passionate about applying AI-governed automation to private credit and love building the systems that let a lean team punch far above its weight, we would love to hear from you!


    ABOUT US


    Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.


    For more information, visit xsolla.com.

    Responsibilities

    First 6 months — priorities in order



    - Deal pipeline live: origination intake through credit committee, with the full audit trail. - Scoring data layer: borrower financials and payment telemetry ingested, stored, and under documented data contracts. - LP / fundraising pipeline instrumented, and first investor reporting shipped.
    Explicitly out of scope: legal documentation, fund administration, and accounting — these sit with external providers.


    Phase 1: Build (through first close)


    Deal pipeline management
    - Design and run the full deal workflow: origination intake, screening, scoring, credit committee, closing.

    - Implement it as governed automation (workflow orchestration such as n8n or similar, with LLM-assisted steps where they add value): every automated output validated against a defined schema, low-confidence results routed to human review, and a complete audit trail suitable for LP due diligence.


    Scoring and underwriting data layer
    - Build the ingestion and storage layer for borrower financials and payments telemetry (including Xsolla transaction data) — PostgreSQL or equivalent, ETL pipelines, materialized views, documented data contracts.

    - Develop credit scoring and forecasting models in Python, with proper train/test discipline, leakage and PII exclusion, and ongoing monitoring for drift and degradation.

    - Maintain evaluation and regression checks so model and automation quality is measured continuously, not assumed.


    Fundraising / LP pipeline
    - Build and operate the investor pipeline: CRM automation, conference and referral pipeline tracking, follow-up orchestration, and data room preparation and upkeep.

    - Instrument the pipeline so we always know conversion rates, stage aging, and next actions per LP.


    Investor and borrower dashboards
    - Ship reporting for both audiences: fund-level metrics for investors, facility-level metrics for borrowers.

    - Numbers must reconcile to source systems and be reproducible outside the BI tool — audit-grade, not demo-grade. Tableau / Power BI or a lightweight web dashboard, whichever fits.


    Reliability, cost, and security of the stack
    - Budget caps and cost monitoring on all AI-assisted automation; regression canaries before changes ship.

    - Access control and data protection appropriate for fund data: deny-by-default permissions, audit logs, strict handling of LP identities, borrower financials, and deal terms. 

    - Documented runbooks and handover-ready documentation as part of "done" — the stack must be operable by someone other than its author.


    Phase 2: Operate (post-close)


    - Move into an operating role on the underwriting side: portfolio monitoring, covenant and collateral tracking, scenario and stress analysis.

    - Extend the platform to other investment types and support the capital formation team with the same pipeline and reporting infrastructure.


    Client and investor facing
    This is not a back-office role. The person will join investor and borrower meetings, present the dashboards and the numbers behind them, and field diligence questions directly. Fluency in finance conversations is as important as engineering. The person will also respond to LP operational due diligence questionnaires on the data and automation stack.
    Qualifications and Skills

    Required


    - 7+ years across data analytics / data engineering, including recent hands-on experience building and running production automation (not prototypes or notebooks).


    - Proven production experience with LLM-based automation: schema-validated outputs, human review gates, evaluation and regression testing, cost-tiered model routing.


    - Strong SQL and Python; ownership of a PostgreSQL (or similar) data platform end to end — ETL, materialized views, performance tuning, data contracts.


    - Workflow orchestration experience (n8n, Airflow, or comparable).


    - BI and dashboarding: Tableau, Power BI, Qlik, or equivalent web dashboards; a track record of reporting that executives actually used for decisions.


    - Security discipline for sensitive data: role-based access, deny-by-default policies, audit trails, PII handling.


    - Finance background: degree in finance or quantitative field plus real experience in portfolio analytics, market risk, or credit — able to hold their own in an underwriting or investor conversation.


    - Strong written and spoken English; comfortable presenting to senior external audiences.


    Preferred


    - Direct exposure to private credit, lending, or fund operations.


    - Forecasting and statistical modeling track record (capacity planning, SLA/risk forecasting, or similar).


    - Experience with embeddings / semantic search and multi-model AI setups.


    - Web development ability (React / TypeScript or similar) for internal tools and dashboards.


    - Experience in audited or regulated environments (SOC 2, fund audits, or equivalent).



    Benefits


    We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.


    Equal Employment Opportunity Statement


    Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.


    Criminal History Consideration


    For the Head of Fund Analytics & Automation — Credit Fund position, we will conduct a background check that may include the following:



    • Criminal history check

    • Employment verification

    • Education verification

    • Credit history check


    Relevance to Job Responsibilities


    The background check is relevant to this position because of the following role responsibilities:



    • Handling sensitive financial information and supporting fund analytics, financial models, and deal data

    • Accessing confidential company data

    • Ensuring compliance with regulatory requirements


    Rights Under the Fair Chance Act


    Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.


    By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.


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    Senior Processing Development Engineer (SmartVista)

    unlimitНа сервисе с: 17.10.26 23:49
    Зарплата не указанаКипрСербияLimassolОфис

    About Unlimit


    Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.


    Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.


    Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.


    About the role
    We are looking for a senior engineer to become the technical lead of our card processing platform. You will
    own the SmartVista ecosystem end to end (FrontEnd and BackOffice), set the standards for how processing
    is built, changed and operated, and lead the work of finding and closing gaps in our processes,
    configuration and controls.
    This is not a pure support or configuration role. We expect you to replace manual work with automation
    and to put AI to practical use in processing operations: anomaly detection, intelligent alerting, automated
    root-cause analysis and AI-assisted analysis of scheme specifications and transaction data.
    The role combines card processing expertise + technical leadership + engineering (backend, scripting,
    integrations) + automation and AI adoption.
    What you will do

    1. Technical leadership and platform ownership

    • Own the end-to-end architecture of the processing ecosystem (SmartVista FrontEnd and BackOffice,
    interfaces, HSM, scheme connectivity) and make architecture and technology-stack decisions
    • Act as the technical lead and senior escalation point for processing engineers; set engineering
    standards, review solutions
    • Lead major incidents, coordinate the response with internal teams, the vendor and card schemes,
    and drive post-incident reviews to permanent fixes
    • Manage the relationship with the SmartVista vendor on releases, patches, defects and change
    requests



    2. Process ownership and gap remediation 


    • Map the current processing processes (authorisation, clearing, settlement, disputes, reconciliation,
    reporting, release and change management, monitoring and on-call) and identify gaps, single points
    of failure and manual workarounds
    • Build and run a remediation plan: define owners, deadlines and measurable outcomes, and follow
    through to closure
    • Introduce and maintain operational standards: runbooks, release and change procedures, incident
    and problem management, SLAs and KPIs (e.g. availability, approval rate, incident resolution time)
    • Make sure scheme mandates and regulatory changes are tracked, assessed and implemented on
    time, and that the evidence of compliance is documented



    3. Processing development and scheme compliance

    • Deliver the technical implementation of new card products and services (acquiring and issuing) for
    Visa, Mastercard, UnionPay, American Express and other schemes
    • Translate scheme mandates and specifications into technical solutions, and lead certification projects
    with the schemes
    • Configure and develop SmartVista FrontEnd and BackOffice products, services and business rules
    • Prepare technical requirements for system upgrades; test and install releases and patches with
    minimal downtime
    • Diagnose complex issues across authorisation, clearing and settlement flows and drive them to root
    cause
    • Set up and maintain payment system emulators and test environments; take part in go-live and pilot
    activities
    • Maintain clear technical documentation of the platform and implementation procedures


    4. Monitoring and observability: design, development and implementation

    • Design and build an end-to-end monitoring framework for the processing platform, covering
    infrastructure, applications, interfaces and business metrics
    • Develop and implement real-time monitoring of:
    – authorisation flows: approval and decline rates by scheme, BIN, issuer country, merchant, MCC
    and response code
    – response times, timeouts and stand-in processing
    – scheme, issuer and HSM connectivity and host availability
    – transaction volumes and abnormal spikes or drops
    • Develop and implement monitoring of back-office processes:
    – clearing file generation, submission and acknowledgement (Visa, Mastercard and other
    schemes)
    – incoming scheme files and reports, settlement positions and reconciliation breaks
    – end-of-day and batch jobs, interchange and fee calculation, chargeback and dispute deadlines
    • Monitor scheme compliance indicators (e.g. decline-code usage, data-integrity edits, excessive
    retries, fraud and dispute ratios) to catch issues before they become scheme non-compliance or fines
    • Define thresholds, alerting rules and escalation paths; integrate alerts with on-call, incident
    management and messaging tools
    • Build operational dashboards for engineering, operations and management, and define the related
    KPIs and SLAs
    • Develop health checks, synthetic test transactions and log-based monitoring for SmartVista
    components
    • Continuously tune monitoring to reduce false alerts, and turn incident findings into new checks and
    controls


    5. Automation and AI

    • Identify manual and repetitive processes and automate them, including:
    – reconciliation and settlement
    – scheme file exchange and report submission
    – testing, regression and release management
    – monitoring and alerting
    • Build CI/CD pipelines and automated deployment for processing components and configuration
    • Design and deliver AI-driven solutions for processing operations, for example:
    – anomaly detection on transaction flows, decline patterns and fraud signals
    – intelligent alerting that reduces noise and escalates what matters
    – automated root-cause analysis of declines and incidents
    – AI assistants or agents that analyse scheme specifications, mandates and authorisation
    messages and flag deviations
    • Introduce test automation and regression frameworks for scheme messages and processing flows
    • Promote the safe use of AI tools across the team, with appropriate controls for data security, PCI DSS
    and human oversight of changes to production


    What you bring
    • 6+ years of hands-on experience in card processing, covering the full transaction lifecycle:
    authorisation, clearing, settlement, chargebacks and reconciliation
    • At least 2 years in a senior, lead or architect role, with a track record of owning a processing
    platform and leading engineers, directly or as a technical lead
    • Strong practical experience with SmartVista (FrontEnd and/or BackOffice); deep experience with a
    comparable platform (e.g. Way4, TranzWare) may be considered
    • Proven experience of improving processes: finding operational gaps, designing controls and
    delivering a remediation plan to completion
    • Certification experience with Visa and Mastercard and the ability to read and apply scheme
    specifications and rules (ISO 8583, Visa Base I/II, Mastercard IPM/CIS)
    • Hands-on automation skills: Python, SQL/PL/SQL, Bash; experience with CI/CD tools (e.g. GitLab CI,
    Jenkins), test automation and API testing (e.g. Postman)
    • Practical experience applying AI or ML in production work, such as anomaly detection, LLM-based
    tools or agents, or AI-assisted analysis and coding, and a clear view of their limits and risks
    • Working knowledge of Oracle DB, WebLogic, Linux, REST/SOAP web services and HTTP
    • Experience with scheme tools: Visa Edit Package, VCX, Mastercard File Express (MFE) and scheme
    test tools and emulators (e.g. Mastercard MAX, Visa test systems)
    • Good understanding of e-commerce and digital payments: EMV 3-D Secure, tokenisation
    (VTS/MDES), Apple Pay / Google Pay, recurring payments, AVS
    • Knowledge of card technologies and security: EMV, contactless, HSM (Thales), key management, PCI
    DSS
    • Experience with release and change management in a 24/7 production environment
    • Fluent English (B2+) for daily communication with card schemes, vendors and international teams
    What we offer
    • A key role with real ownership of a business-critical platform and visible impact on approval rates,
    stability and time to market
    • The mandate and support to modernise processing with automation and AI
    • Competitive salary and performance-based rewards
    • Paid vacation, sick leave and public holidays
    • Flexible working hours and modern equipment
    • An international team of payments professionals in a fast-growing fintech



    Join Unlimit Team now!

     

    Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

     




    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.


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    Netsuite ERP Engineer

    xsollaНа сервисе с: 18.10.26 19:20
    Зарплата не указанаСШАLos AngelesОфис

    ABOUT YOU


    We are looking for a NetSuite ERP Engineer who is an exceptionally strong operator, technically adept, and a collaborative partner ready to take full ownership of our enterprise NetSuite OneWorld environment. The ideal candidate brings deep expertise across NetSuite administration, development, and integrations, thrives on process optimization and day-to-day delivery in a fast-paced, high-growth environment, and is excited to build, maintain, and continuously improve a world-class financial systems platform. Your success will be defined by your ability to ensure system reliability and streamline financial operations, enabling Finance and Accounting leadership to focus on strategic business initiatives. You are comfortable working across multiple time zones and collaborating with global teams, and you bring strong communication skills to influence cross-functional stakeholders at all levels. If you're passionate about building scalable financial systems in a global technology and commerce environment and are ready to make a real impact, we would love to hear from you!


     


    ABOUT US


    Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world.


    For more information, visit xsolla.com.


    Responsibilities:



    • NetSuite ERP Administration & Development: Serve as a primary administrator and technical owner for the NetSuite OneWorld environment, including custom records, workflows, scripts, and forms.




    • Process Optimization: Build, document, and continuously improve global financial system configurations, processes, and internal controls to drive efficiency and scalability.




    • Multi-Entity Management: Configure metadata, dimensions, security, roles, and permissions across entities. Support multi-entity, multi-currency, and multi-subsidiary operations.




    • Financial Systems Integration: Configure and maintain integrations between NetSuite OneWorld and other enterprise applications, including Salesforce, payroll systems, banking platforms, treasury applications, HRIS platforms, CRM systems, data warehouses, REST APIs, and Oracle Cloud services. Develop and monitor automated data pipelines and troubleshoot integration and data synchronization issues.




    • Reporting & Analytics: Develop and maintain reporting including Profit & Loss Statements, Balance Sheets, Cash Flow Reporting, Variance Analysis, Departmental Reporting, KPI Dashboards, Executive Scorecards, Global Consolidated Reporting, and Operational Metrics.




    • Data Governance: Maintain financial dimensions across reporting environments, ensure consistency and accuracy across the NetSuite ERP platform, and support master data governance initiatives. Improve data quality through validation and reconciliation processes.




    • Finance Partnership: Work closely with Finance and Accounting teams to improve financial processes, support monthly close cycles, enhance management reporting, and develop executive dashboards and reporting tools.




    • Cross-functional Partnership: Collaborate closely with Finance, Accounting, Tax, and IT teams globally to ensure financial systems are integrated into business operations. Document system designs, business processes, and technical configurations, and provide training and support for business users.




    Qualifications & Skills:

    Required:




    • 3+ years of hands-on experience administering or implementing NetSuite ERP (OneWorld).




    • Strong understanding of financial systems and accounting processes.




    • Experience supporting NetSuite OneWorld environments.




    • Understanding of multi-entity and multi-currency financial operations.




    • Strong SQL and data analysis skills.




    • Experience with enterprise reporting and analytics tools.




    • Proven ability to work effectively across multiple time zones and collaborate with global teams in a flexible and adaptable manner.




    • Proven ability to manage multiple priorities and deadlines in a fast-paced, high-growth environment.




    • Excellent analytical, problem-solving, and communication skills, with the ability to present complex systems issues clearly to non-technical stakeholders.




    Nice to Have:



    • Knowledge of SuiteAnalytics Workbooks and SuiteQL.




    • Experience with SuiteScript or SuiteFlow for supporting integrations and automation.




    • Experience integrating NetSuite with Salesforce or other enterprise applications.




    • Knowledge of IFRS, US GAAP, and global financial reporting requirements.




    • Experience supporting SaaS or multinational organizations.




    • NetSuite or Oracle Cloud certifications.






    Benefits:

    We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

     

    Equal Employment Opportunity Statement:

    Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

    We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

     

    Criminal History Consideration:

    For the Director of Tax Operations, we will conduct a background check that may include the following:

    Criminal history check

    Employment verification

    Education verification

     

    Relevance to Job Responsibilities:

    The background check is relevant to this position because of the following role responsibilities:

    Accessing confidential company data

    Ensuring compliance with regulatory requirements

    Handling sensitive financial information/managing budgets/accessing funds

     

    Rights Under the Fair Chance Act:

    Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.


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