Администратор ИТ инфраструктуры

Job Overview

As Service Desk System Administrator, you will work in the Service Desk team at Wargaming HQ in Cyprus and provide first line IT support to Nicosia staff, troubleshooting hardware, software and network issues to keep teams productive.

Reports to

The Service Desk System Administrator will report to IT Manager, Cyprus.

What will you do?

• Respond to and resolve service desk tasks via phone, ticketing system, or in-person support 
• Troubleshoot hardware, software and network issues for end users 
• Escalate complex issues to higher-level support teams when necessary, while tracking progress and ensuring resolution 
• Install, configure and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment 
• Document all incidents, resolutions and processes in the ticketing system 
• Maintain accurate inventory information for IT corporate equipment 
• Develop and maintain detailed manuals, guides and documentation 
• Provide basic training and guidance to users on software applications and IT policies 
• Ensure compliance with company IT security policies and procedures 
• Oversee the purchase of IT assets and services, including obtaining quotes, placing orders and tracking deliveries 

What are we looking for?

• 1-3 years’ experience in a service desk or technical support role 
• Proficiency with operating systems (e.g., Windows, macOS, Linux) and common productivity software (e.g., Microsoft Office 365, Teams) 
• Experience with Active Directory, GPOs and Intune will be beneficial 
• Familiarity with IT ticketing systems 
• Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) 
• Strong communication and interpersonal skills 
• Ability to prioritize tasks and work under pressure in a fast-paced environment 
• Proficiency in English, both written and verbal, to effectively communicate with users and document processes 

What additional skills will help you stand out?

• Experience in Microsoft SCCM and/or PowerShell 
• Experience with Azure and/or Entra ID 
• Experience in access management systems and video surveillance 
• CCNA, CompTIA Certifications 
• Bachelor’s degree in Computer Science, or related field 

Work mode

• Onsite from the office 
• This role isn't eligible for relocation or immigration support 
• Participate in standby rotation 

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days annual leave (additional days based on years of service: up to 25 days) 
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) 
• Sick Leave (10 days top-up to statutory allowance per year)
• Maternity Leave (18 weeks top-up to statutory allowance per case)
• Career development and education opportunities within the company
• English Language courses fully covered by the company upon Manager’s approval
• Private Health Care
• Mental well-being program (iFeel)
• Onsite gym and spa
• Free parking close to the Nicosia offices, based on availability
• Free drinks-equipped kitchen in every floor building
• Eurobank benefits (if applicable)
• Employee discounts (e.g. restaurants, bars, etc.)
• Personal Gaming Account 
• Onsite canteen with subsidized prices for food and drinks
• Company events, Social Clubs
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward 

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.

We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.

We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

THE ROLE:
We are seeking an experienced Senior System Administrator with strong expertise in Microsoft infrastructure - Active Directory, DNS, DHCP, Certificate Authority, and Group Policy - and in VDI and RDS access platforms. This is a hands-on role in a team that supports five data centers, several virtualization platforms, storage systems, the corporate Microsoft infrastructure, the VDI farm, backup systems, and cloud services. You will work closely with the NOC, InfoSec, DevOps, and L2 Support teams.

YOUR MAIN TASKS WILL BE:

• Day-to-day administration of the corporate Microsoft infrastructure - Active Directory, DNS, DHCP, Certificate Authority (PKI), and Group Policy.
• Administering the access platforms and the services running on them: Atlassian (Jira, Confluence), the 1C/ERP application and SQL servers, monitoring, backup, Google Workspace, and Slack.
• Supporting the VDI and terminal server farms, administering domain services and certificates, and keeping systems patched and documented.
• Resolving incidents and service requests within the agreed service levels (SLAs).
• Taking part in current infrastructure projects: migration of the Active Directory domain to a new domain; replacement of the Citrix VDI farm with an alternative (cloud or on-prem) solution; replacement of the application publishing and load-balancing stack (nginx, HAProxy, keepalived/VRRP); upgrade of end-of-life Windows servers; and decommissioning of legacy systems.
• Preparing implementation steps, building test environments, and running pilots for these projects.
• Keeping infrastructure documentation and inventory up to date (NetBox, Confluence).
• Participating in the on-call rotation to keep systems available and running.

WE EXPECT FROM YOU:

• A Bachelor's degree in Computer Science, IT, or a related field.
• Minimum 5 years administering Microsoft and VDI infrastructure.
• Hands-on participation in at least one completed Active Directory domain or forest migration, including migrating objects between domains and forests with minimal downtime.
• Experience administering VDI or terminal access platforms in production.
• Active Directory: multi-domain AD DS - domains, forests, trusts, replication, FSMO, DFS, GPO, delegation, Kerberos/NTLM, auditing, and deploying new DCs.
• Domain/forest migration: ADMT / PES, SID History, dependency inventory, phased migration with minimal downtime.
• DNS: zones, forwarders, zone transfers, split horizon.
• PKI: AD CS - templates, auto-enrolment, revocation, renewal, TLS lifecycle.
• VDI: Citrix or an alternative - deployment, golden images, troubleshooting, Windows 11.
• Windows RDS: farm build and operation - Connection Broker, RD Gateway, Session Hosts, published apps, CAL, FSLogix, MFA (Duo).
• Windows Server: upgrades from end-of-life to 2022/2025, WSUS and patching, file services, backup/restore (Veeam), addressing audit findings.
• Linux: Ubuntu, AlmaLinux, CentOS/RHEL - systemd services and packages, users and access, logs, and troubleshooting.
• Load balancing: nginx, HAProxy - reverse proxy, publishing, TLS termination, health checks; NLB; keepalived / VRRP.
• Virtualization: Hyper-V and VMware ESXi - VMs, host and datastore basics, snapshots.
• Google Workspace / GCP: Workspace tenants — domains, groups, SSO/OAuth, domain-wide delegation, admin and billing, GWS backup; GCP projects.
• Automation: PowerShell for routine administration; Bash or Python and IaC (Terraform, Ansible) are an advantage.
• Strong soft skills: clear communication and collaboration across diverse teams, effective problem-solving, adaptability, critical thinking about legacy dependencies before changing them, attention to detail (planning production changes with a rollback in mind), and customer focus.
• Fluent Russian and English language proficiency at B1 (Intermediate) or above for effective written and spoken communication.

Nice to have:

• VMware Horizon, Azure Virtual Desktop, or Amazon WorkSpaces in addition to Citrix.
• AWS, Azure, or GCP experience.
• Hyper-V/VMware/Proxmox
• SAN/iSCSI block storage administration
• vSAN or alternative HCI solution
• ITIL Foundation or another service management certification.
  

WHAT DO WE OFFER:

• REMOTE OPPORTUNITY to work full-time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;
• Corporate discount for English lessons;
• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. 

Sounds good? Join us now!
The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment.

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.

We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.

We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

We are looking for IT Support & Operations Specialist.

Your main tasks will be:

• Run the infrastructure end-to-end: VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access — plus the monitoring, logging, and backups that keep it honest.
  
  
• Administer Google Workspace completely — accounts, groups, aliases, security policy, SPF/DKIM/DMARC, and any migrations that come with it.
  
  
• Own Slack, OpenAI, and every other SaaS platform we run — including version and system migrations when they happen.
  
  
• Be the actual IT support for a distributed team — L1/L2 on Mac and Windows, onboarding and offboarding, remote laptop setup, device lifecycle.
  
  
• Negotiate with vendors, manage procurement, and control payment on cloud resources, licenses, and invoices — the part most sysadmins never touch, but you will.
  
  
• Show up occasionally when we run an offline "station" and physically set up the room — laptops, mics, sound.

We expect from you:

• You've spent 5+ years as a sysadmin or in IT ops, and you've actually run Google Workspace top to bottom — including a domain migration, not just user management.
  
  
• You know Slack, Confluence, Jira, and SSO/2FA (Okta, Google, Azure AD or similar) from hands-on use, not a course.
  
  
• You've got working knowledge of at least one public cloud (AWS/GCP/Azure) and the on-prem basics — DNS, DHCP, VPN, VLAN, firewall.
  
  
• You've built and tested backups, not just scheduled them, and you understand mail security (SPF/DKIM/DMARC) well enough to fix it when it breaks.
  
  
• You've dealt with vendors and procurement directly — contracts, invoices, renewals — this isn't a nice-to-have here, it's half the job.
  
  
• Scripting (bash/Python/PowerShell) is a plus, not a requirement.
  
  
• Your English and Russian are both solid enough — B1+ — to run a call with a vendor without a script.

What do we offer:

• REMOTE OPPORTUNITY to work full-time;
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;
• Corporate discount for English lessons;
• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. 

Sounds good? Join us now!