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CRM Systems & Automation Manager

🤓 Tr ipleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete beginners — people with no prior tech background — thro…

tripleten · На сервисе с: 03.10.26 20:07

Зарплата не указанаПольшаИспанияПортугалияСербияMadridУдалёнка
Description

🤓 TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete beginners — people with no prior tech background — through cohort-based programs built on our own platform and curriculum, developed in partnership with Nebius AI. Our team is fully remote and globally distributed, and we serve a large, active student base across both regions.


We're looking for a CRM Systems & Automation Manager to own our customer-facing systems and automate operational processes across Student Onboarding and Student Success.


This is a cross-functional role combining business analysis, process design, system administration, and technical implementation. You'll work closely with Product, Operations, Engineering, and external vendors to build scalable workflows, reduce manual work, optimize software costs, and ensure our systems run reliably.

What you will do
  • Own and continuously improve our CRM ecosystem, primarily HubSpot and Planhat.
  • Design, build, and maintain automations using Make or similar workflow automation platforms.
  • Connect and manage integrations across CRM, telephony, and other business-critical systems.
  • Administer and optimise the software stack used by Product and Operations teams.
  • Identify opportunities to streamline workflows, eliminate manual tasks, and improve operational efficiency.
  • Research, evaluate, and implement new software solutions that align with business needs and scale with growth.
  • Monitor system performance, enhance reliability, and drive software cost optimisation.
  • Partner with Engineering to define technical requirements, prioritise improvements, and deliver new capabilities.
  • Manage relationships with software vendors, including procurement, negotiations, and ongoing collaboration.
  • Produce clear documentation, process maps, and internal knowledge resources.
  • Present system enhancements, automation initiatives, and process improvements to cross-functional stakeholders.
Requirements
  • 3+ years working with CRM platforms such as HubSpot, Salesforce, Zoho, or Pipedrive.
  • Proven track record of owning business processes from discovery and requirements gathering through implementation, optimisation, and ongoing support.
  • Proficiency in building automations and workflows using Make, Zapier, n8n, Workato, or similar tools.
  • Solid understanding of software integrations, APIs, and translating business needs into technical requirements alongside engineering teams.
  • Familiarity with administering telephony and other business systems.
  • Ability to partner effectively with Customer Success, Support, Sales, and Operations teams to improve processes and tooling.
  • Track record of evaluating software vendors, negotiating contracts, and managing vendor relationships.
  • Knowledge of software budget management and cost optimisation.
  • Strong documentation, communication, and presentation abilities.
  • Comfortable leveraging AI tools such as ChatGPT, Claude, and Cursor to increase productivity and streamline workflows.
  • Excellent written and spoken English.


Nice to Have

  • Familiarity with Planhat.
  • Background in leading CRM or business systems migrations.
  • Exposure to SaaS or EdTech environments.
What we can offer you
  • High autonomy to explore, test, and improve processes.
  • Competitive compensation.
  • Fully remote collaboration.
  • Work alongside an experienced, global professional team.
  • A digital office — we use modern tools (Notion, Miro, Slack, Figma) to keep collaboration smooth.
  • Professional trust and autonomy — no micromanaging.

Похожие вакансии Low-code / CRM-интегратор

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C# Developer (Veeam Backup for Hypervisors)

veeamНа сервисе с: 03.10.26 21:52
Зарплата не указанаПольшаЧехияWarsawУдалёнка

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the role

Join Veeam as a C# Developer and help shape the backend of Veeam Backup for Hypervisors, enhancing data protection and driving business resilience.

In this role, you’ll help drive the next stage of growth by improving the platform’s architecture and component stability. A key focus will be reducing the time and effort required to onboard support for new hypervisors making integrations faster, safer, and more predictable.

You will collaborate closely with experienced engineers and contribute to continuously improving how we build and scale our product.

What You'll Do

  • Develop business logic for products in virtualization field (RHV, Nutanix, Proxmox VE, etc.)  
  • Develop new products and support existing functionalities 
  • Participation and individual development of components and the whole architecture of the product

Technologies You'll Work With

C#, .Net 10, Windows/Linux (RedHat, Ubuntu), PostgreSQL, git, RestAPI, Multithreading, AI Tools

What You'll Bring

  • At least 3 years of experience in commercial projects
  • Good knowledge of the C# language  
  • A deep understanding of .NET platform, data structures and algorithms 
  • Possession of the principles of software design and development 
  • English proficiency sufficient to communicate with international teams 

Bonus Skills

  • Experience in development for virtual infrastructure (VMware vSphere, Microsoft Hyper-V)  
  • Experience with QEMU/KVM  

What You’ll Get 

  • 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Paid parental, maternity, and paternity leave
  • Fully covered family medical plan, dental, rehab, and vaccinations
  • Life, critical illness, and disability insurance
  • Employer pension contribution via PPK
  • Monthly Edenred allowance of 450 PLN for meals
  • MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
  • Up to 12 free therapy sessions annually, plus legal and financial advice
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

 

Please note: If the applicant is permanently present outside of Poland Veeam reserves the right to refuse to consider the application for a job. A remote job is only possible in case the employee is located Poland.

#LI-IĆ1

 

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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Quote Desk Specialist (fixed term)

veeamНа сервисе с: 03.10.26 21:52
Зарплата не указанаBucharest, București

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Quoting Desk Specialist is responsible for supporting Sales in the quoting process by creating and managing complex quotes, advising on complex quoting cases, accumulating and sharing expertise with internal teams and external teams on demand.​

What You’ll Do

  • Perform quoting process for all complex use cases within the established process​
  • Coordinate with teams involved in complex quoting cases: sales, renewals, deal desk, licensing, others​
  • Ensure proactive engagement from Sales to have all the relevant details for proper quoting​
  • Maintain up-to-date knowledge on current quoting policy, licensing and pricing, processes and products ​
  • Act as a knowledge center for internal and external teams on quoting process and policies​
  • Propose operations processes improvements that streamline quoting process and policy to improve internal collaboration and customer experience​
  • Work with management to ensure operational processes & procedures are unified across regional teams to avoid confusion amongst the teams about role responsibilities and execution.

What You’ll Bring

  • Bachelor’s degree​ in business, finance, or related field
  • Proven Experience in B2B Environment in coordination and administrative capacity​
  • Fluent English (other languages are a plus (any experience in Sales/Renewals/Licensing and Order processing will be a plus)​
  • Excellent communication skills, both written and verbal​
  • Ability to understand the details, attention to detail, analytical skills​
  • Good logical thinking skills​
  • Ability to work with a large amount of information, in multitasking mode​
  • Ability to work independently with limited direction in a fast-paced environment​
  • Must be high energy, motivated self-starter​
  • Ability to adapt to changes in roles and responsibilities​
  • Organized, Responsible, Team Player.​
  • Proficient in Microsoft Office, with aptitude to learn new software and systems

What You’ll Get 

  • 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
  • Private health, dental, and vision insurance for employees and dependents
  • Mental health support with up to 12 free therapy sessions
  • Private hospital coverage for planned and emergency care
  • Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
  • Life, critical illness, and disability insurance
  • One paid volunteer day annually through Veeam Cares
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.

 

#LI-AG2

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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V

Senior Platform Engineer

veeamНа сервисе с: 03.10.26 21:46
Зарплата не указанаPune, Maharashtra

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

We are looking for a Senior Platform Engineer to join the Workload team within the Veeam R&D Department. You will own critical observability infrastructure, drive incident response maturity, and help scale proactive support capabilities as operational accountability. 

What You’ll Do

  • Design, build, and maintain observability pipelines using the Elastic Stack (Elasticsearch, Kibana, Fleet) across Azure and AWS workloads 
  • Develop and own SLO/SLI dashboards and error budget reporting for BaaS platform services 
  • Respond to and lead incident response for distributed, multi-tenant cloud workloads; own runbook creation, maintenance, and continuous improvement
  • Build and refine proactive support tooling, including pattern analysis, tenant correlation dashboards, and baseline deviation alerting, to reduce reactive support burden 
  • Manage and maintain Elastic Fleet agent policies, enrollment health, and log streaming pipelines across Azure and AWS worker fleets 
  • Partner with SRE, R&D, and Proactive Support teams to close observability gaps, including tenant identification workflows and admin portal integrations 

Technologies we work with

  • ⁠Elastic Stack — Elasticsearch, Kibana, Elastic Fleet, KQL, Query DSL
  • Azure Kubernetes Service (AKS), Azure Container Apps, VMs
  • Azure Security — Entra ID, Managed Identities (user/system assigned), App Registrations, Key Vault
  • Infrastructure as Code — Azure Bicep, Terraform, or Pulumi
  • CI/CD — Azure DevOps, GitHub Actions
  • ITSM tooling — ServiceNow, Salesforce, Jira, Incident.io (for tenant and incident workflows) 

What You’ll Bring

  • 8+ years of experience in cloud platform engineering, SRE, or infrastructure roles supporting commercial SaaS products
  • Deep hands-on experience with Elastic Stack: Building dashboards, writing KQL/Query DSL, managing Fleet
  • Proven experience operating and troubleshooting distributed, multi-tenant workloads on Azure and/or AWS
  • Strong understanding of Azure cloud services: AKS, Entra ID, Key Vault, Service Bus, Cosmos DB, Private Endpoints, etc.
  • Experience with incident response in production cloud environments, including runbook development and post-incident review
  • Experience with IaC tools (Azure Bicep, Terraform) and CI/CD pipelines (Azure DevOps, GitHub Actions) 
  • Strong scripting skills in Bash, Python, or PowerShell
  • Ability to work cross-functionally with SRE, product, and customer-facing support teams 

Bonus Skills

  • Familiarity with Veeam Data Platform products 

What You'll Get

  • 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Private medical coverage for you and up to four dependents
  • Life, accident, and disability insurance with enhanced coverage
  • Annual flexible wellbeing allowance for physical and mental wellness
  • Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
  • Meal, fuel, and transportation benefits based on work arrangement
  • Daycare reimbursement and safe cab facility for eligible employees
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently present outside of India, Veeam reserves the right to refuse to consider the application for a job.

#LI-KP1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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