Aquiva - Salesforce Solution Architect (Pre-Sales)

About the Role

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.

MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.
Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.

In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.

Innovation Architects operate as trusted advisors to both business and technical stakeholders.
They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro

What you'll do

• Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
• Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
• Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
• Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
• Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
• Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
• Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
• Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
• Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
• Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
• Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
• Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve
• Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders
• Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services
• Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance

What you'll need

• 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
• Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
• Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
• Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity

Technical Skills:

• Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management
• Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks
• Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)
• Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems

Soft Skills:

• Excellent communication, facilitation, and stakeholder-management ability
• Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences
• Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments
• Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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About the Team

About the Role

What you’ll do

What you’ll need

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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Andersen is hiring a Salesforce Architect in the EU for a project designing and delivering scalable Salesforce solutions for a major energy infrastructure company.

Our customer is an electricity transmission system operator responsible for the reliable and secure operation of high-voltage power infrastructure. It invests in grid modernization, digitalization, cybersecurity, and the integration of renewable energy sources. Its long-term strategy focuses on strengthening network resilience, improving operational efficiency, and supporting the transition toward a more sustainable energy system.

The project is focused on delivering new Salesforce solutions for a major energy infrastructure company. It covers the full development lifecycle, including delivery governance, stakeholder coordination, resource management, quality assurance, and successful implementation of Salesforce initiatives aligned with business requirements.

• Defining and designing target architectures.
• Designing Salesforce solution architectures.
• Designing integration architectures.
• Designing data architectures.
• Designing security architectures.
• Defining authorization concepts and access management models.
• Ensuring solution scalability.
• Conducting technical reviews.
• Definin and supporting CI/CD approaches.
• Establishing and supporting governance activities.
• Creating and reviewing architecture designs.

• Experience as a Salesforce Certified Architect for 2+ years.
• Salesforce Certified Application Architect certification.
• Proven practical experience exceeding the minimum required architect experience.
• Experience in Solution Architecture.
• Experience in Integration Architecture.
• Experience in Data Architecture.
• Experience in Security Architecture.
• Experience with authorization concepts and access management.
• Experience designing scalable solutions.
• Experience conducting technical reviews.
• Experience with CI/CD.
• Experience with governance.
• Level of English – from Upper-Intermediate or above.

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 EUR per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• Private health insurance and sports compensation, depending on the type of employment.

Join us!